IT Support Technician

Who we are

We're The Beck Group, the largest and most innovative integrated building firm in the country. We are focused on delivering design and construction excellence on a broad range of project types. Headquartered in downtown Dallas, with offices in Atlanta, Austin, Charlotte, Denver, Fort Lauderdale, Fort Worth, Mexico City, and Tampa, we believe a better process and outcome results from working together. At Beck, you will find yourself surrounded by passionate colleagues who have a collaborative mindset and care about each other. We are committed to hiring the best and brightest within our industry, and that's why we are seeking experienced professionals like you to help transform the industry and continue building Beck's respected reputation.

What you bring to the table

The Beck Group has an immediate need for an IT Support Technician to join the technology team in our Atlanta office. The IT Support Technician is the central point of contact for all IT related incidents and service requests. The role of the IT Support Technician is responsible for maintaining computing and printing environments by providing onsite, and remote hardware and software system support. The IT Support Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. This individual will provide hardware diagnostics and repair on laptops, printers, and server equipment for field sites/offices. Regular travel is required. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, and in person.

The position involves the following essential functions:

• Assists jobsite/field personnel with technology issues
• Installs, supports, and maintains operating systems and applications for Windows, Mac OS, iOS, and Android platforms
• Assists with implementation and troubleshooting of network configurations at remote sites
• Assists with maintaining and troubleshooting conference room audio/visual hardware
• Determines hardware and software requirements related to field sites
• Diagnose software issues across a wide range of software
• Diagnose workstation hardware issues and replace defective components
• Coordinates and collaborates with IT staff on projects, tasks, and day-to-day activities
• Perform related duties as assigned by supervisor
• Maintains compliance with all company policies and procedures
• Accurately record, update, and document requests using the IT service desk system
• Maintain excellent verbal and written communication skills effectively with technical and non-technical colleagues at all levels in the organization
• Training/instructing end users in IT system and application use
• Maintain a world class level of customer service, ensuring that all customers are treated respectfully and their requests met in a timely manner
• Continually learn new skills and apply new methods in a dynamic and collaborative environment
• Create, maintain, and publish relevant support documentation to assist users in the quick resolution of their incidents and service requests and enable them to become more self-sufficient

KNOWLEDGE/SKILLS

• 3+ years experience of hands-on and remote support
• Degree from 4-year or technical college, or equivalent experience
• Must have excellent communication and customer service skills
• In-depth knowledge required of desktop and laptop hardware
• In-depth knowledge required of Windows 10/11, iOS, Zoom, Teams, modern web browsers, and Microsoft Office suite. Knowledge of Adobe Photoshop, Bluebeam, SharePoint, Mac OS, is preferred.
• Experience with laptop imaging and software deployment tools
• Experience creating application packages a plus
• Able to manage priorities and tasks without direct supervision
• Strong troubleshooting skills required
• Ability to learn new software and systems rapidly a must
• Prior experience in supporting software and Windows-based hardware. Must have a solid working knowledge of Microsoft products and networks.
• Experience with architecture programs in the Autodesk suite, Rhino 3D, and SketchUp is preferrable
• Desire to continue education through trade shows, seminars, online courses, etc.
• Works well autonomously and in a team-oriented environment
• Strong ability to multi-task and communicate effectively with other departments
• Strong attention to detail and the ability to follow problems to their resolution
• Ability to prioritize, manage and perform under pressure

Working Conditions

Responsibilities sometimes require working evenings and weekends with little advanced notice.

Travel to regional offices and project sites required. This position supports the Atlanta and Tampa offices, so monthly travel is required.

Physical Demands

Frequently required to sit, stand, and move about the office; frequently operates a computer and other office productivity equipment; constantly communicates with Beck employees and external vendors/consultants; ability to adhere to timely and consistent attendance; ability to lift 40 pounds. Some project sites may require proof of vaccination or recent negative COVID-19 test.

Beck’s Benefits

At Beck our team member experience goes beyond your day-to-day work activities – we also want to support the rest of your life goals, milestones and challenges. We strive for thrive – we want you to thrive in your wellbeing, finances, and community.

In addition to robust coverage for medical, dental, vision, life & disability benefits, Beck is pleased to offer its team members:

• 401k match and free SmartDollar program for financial wellness
• Free dedicated financial coach
• Personal health & fitness program for tracking activities & earning rewards
• Paid family leave
• Health discounts on medical premiums
• Free comprehensive health screenings
• Free health coach program for weight-loss & hypertension management
• Financial & behavioral support for family forming journeys (ex. Fertility, adoption, pregnancy, and parenthood).
• Free Life Coach
• Pet insurance discount
• Organized projects and events to support our communities

Join our team and build your future with Beck.

The Beck Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.