IT Support Technician (47934)

POSITION SUMMARY

• This position contributes to defining and implementing “Best Practice” ITIL (IT Infrastructure Library) policies, procedures, and standards and ensures their conformance with Corporate Information Systems goals and procedures. Provide first-level support for installations and solving technical problems, as well as on-going system administration and additional functionality as needed to support all business units throughout the company.

ESSENTIAL JOB FUNCTIONS

• Monitor, troubleshoot, and support complex technical problems of networking equipment utilizing hardware and software testing tools and techniques.
• Monitor, record, track, and respond timely to requests received through the IT Helpdesk.
• Install and support of network equipment, including router, switches, and wireless access points with guidance from the Corporate IT networking team.
• Create and maintain inventory of all IT equipment, software, software licenses, End User Training Documents, Knowledge Base Articles, and Project Plans.
• Work with outside support vendors to procure IT equipment and resolve any internal issues
• Assist with leading small to medium IT projects and carry out IT initiatives. Evaluate and recommend new technologies within existing environments.
• Other duties as assigned

Minimum Qualifications

• Bachelor’s degree in Computer Science/Information Technology or 4 Years of Technical Experience in related field.
• Two (2) years of experience and understanding of wireless technology for the purpose of troubleshooting issues as they arise.
• One (1) year of experience in IT project administration to manage small to medium IT projects.
• Experience in providing onsite and remote support.
• Expertise in Windows Operating Systems, including Windows 10, MS Office, including Word, Excel, Outlook
• Experience with Anti-virus and desktop software

KNOWLEDGE, SKILLS, ABILITIES

• Working Knowledge of Active Directory and Wireless technologies
• Networking Fundamentals
• Must be extremely organized and ability to work on multiple issues at a time
• Exceptional attention to detail
• Must be a strong team player; ability to work with plant/corporate leadership, peers and users to deliver projects on budget and on time.
• Excellent communication, verbal and written

Environmental Working Conditions

• The IT Support Technician will report directly to the IT Manager.
• This position has no direct reports.
• Ability to provide after hours support

Physical Requirements

• Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office machinery. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.