IT Support Technician
Benefits:
Medical, Dental, Vision Insurance (full-time)
Matching HSA program (full-time)
Paid Time Off Program
Employee discount program
Competitive wages with opportunities for advancement
Products (includes free samples)
Travel reimbursement
Job Purpose:
We are looking for an IT Administrator who is ready for the next step up from helpdesk. This is not an entry-level position—candidates should already have solid troubleshooting skills and be comfortable handling a mix of support and infrastructure tasks.
You’ll work closely with the Head of IT Operations to keep our systems running smoothly, implement practical solutions, and provide reliable support to all store locations. This role blends hands-on technical work, project involvement, and day-to-day problem solving.
Key Responsibilities:
Support and maintain networks: routers, switches, VLANs, LAN/WAN, Windows Server
Administer and support systems: Google Workspace, Microsoft 365, Active Directory, domains, VOIP
Provide IT support beyond basic helpdesk (asset management, imaging, ticketing, printers/scanners)
Create and update documentation so users and staff can solve common issues
Research and recommend cost-effective hardware/software solutions
Assist in implementing upgrades and security improvements
Communicate clearly with both technical and non-technical staff
Availability and Compensation:
Full-time, in-office, Monday–Friday (with some on-call weekend availability)
Pay: $18.00 – $25.00/hr DOE
Required Education/Skills:
1+ year of IT support/helpdesk experience
CompTIA A+ certification or equivalent knowledge (degree is a plus)
Strong troubleshooting and problem-solving skills
Ability to work independently and manage priorities without constant supervision
Clear communication skills across email, chat, phone, and face-to-face
Willingness to travel between store locations as needed
Physically able to lift/move IT equipment and work on-site setups
Preferred Experience/Skills:
Batch scripting / PowerShell
NVR & IP camera setup/management
Web hosting or domain management
Basic coding/scripting knowledge