IT Support Technician

Zepf Center has been serving the Lucas County community for over 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well as career development and wellness services. Zepf Center also offers primary care medical services to our patients to contribute to their continuum of care. Zepf Center is a trauma-informed agency and environment for both patients and staff.

We are currently seeking a full-time IT Support Technician to provide technical support to agency staff. The Technical Support Specialist provides technical support to agency staff and is responsible for managing technical tasks including setting up computers/laptops, resolve technical issues with hardware/software/applications and works with the Systems Administrator on other advanced system administration tasks as requested. Responsible for installing and configuring PC/Mac Computer systems and peripherals such as printers/scanners. The person in this position manages the hardware/software needs of the agency and supports employees’ needs about PC’s, software installation, printers, wiring, IP telephone system, and other hardware and software related issues. The IT Support Technician will work in-person and on-site. No remote work available.

Hours: Monday - Friday; 8:30am - 4:30pm

Essential Duties and Responsibilities:

• Responsible for installing and configuring PC/Mac Computer systems and peripherals such as printers/scanners.
• Performs hardware setups, software installations, troubleshooting, and hardware updates.
• Updates and maintains IT hardware, software, and licensing inventory programs.
• Provide technical support to agency staff, working with Systems Administrator to resolve higher level issues or proper hand off of the issue.
• Assists in projects.
• Creates, disables, or makes changes to user accounts as needed.
• Works with agency specific EHR/Methasoft applications, troubleshooting and configurations if necessary. Makes recommendations on how to improve use of these applications in the agency.
• Responsible for all aspects of help desk support and technical assistance
• Address a wide variety of user issues, including software problems, hardware failures, and network issues.
• Responsible for creating and maintaining user accounts and information.
• Enter and track help desk ticket/issue and work to identify the problem using standard practices and experience.
• Resolve identified technical issues by installing or repair the problem software or replace the malfunctioning hardware
• Escalate issue is beyond their abilities to the network support staff
• Troubleshoot and resolve other technical issues with printers, fax machines, and any specialized equipment their organization may use.
• Perform other duties as assigned.

• Associate degree in technology, computer science, information systems, or a related field (or any combination of business technology degrees and/or certifications) required; Bachelor’s preferred
• Experience working with a variety of hardware, software, applications, networks, copiers, printers, etc. required
• Preferred 2 years’ experience working in the industry with the required technologies.

This job description in no way states or implies that these are the only duties to be performed in this position. The Technical Support Technician will be requested to follow up on any other instructions and to perform any other related duties as assigned by the Director of Information Technology.

EOE/M/F/D/V/SO