IT Support Technician

About the Role 

Are you a tech-savvy student or recent graduate looking to launch your IT career? We are looking for a motivated IT Support Technician to join our team and provide hands-on technical support across our service area in Orange and Lake Counties. This is an excellent opportunity to build practical, real-world experience in a dynamic environment where no two days are the same. 

Key Responsibilities 

Help Desk & End-User Support 

• Respond to and resolve help desk tickets related to account access, password resets, and user authentication issues 
• Perform administrative installation and configuration of software applications on end-user devices 
• Troubleshoot and resolve hardware, software, and connectivity issues for desktops and laptops 
• Support users via phone, email, remote desktop, and in-person visits 

Hardware & Device Management 

• Set up and configure new laptops and desktop computers for incoming users 
• Diagnose and resolve printing and printer-related issues including network and local printer connectivity 
• Maintain and track IT assets using asset tagging and inventory management systems 
• Coordinate hardware repairs and warranty replacements as needed 

User & License Administration 

• Assist with basic user account configuration in Active Directory and cloud-based platforms 
• Support software licensing processes including assignment, renewal tracking, and compliance basics 
• Onboard new employees by preparing workstations and provisioning access 

Networking & Infrastructure Support 

• Troubleshoot network connectivity issues including wired, wireless, and VPN access 
• Apply foundational knowledge of networking concepts such as TCP/IP, DNS, DHCP, and basic network topology 
• Escalate complex network or infrastructure issues to senior IT staff with thorough documentation 

Field & Travel Requirements 

• Travel to various client or office locations throughout Orange County and Lake County as required 
• Provide on-site technical support, hardware installations, and equipment deployments at multiple locations 
• Maintain a professional demeanor and strong communication skills when representing IT on-site 

What We Offer 

• Hands-on, real-world IT experience to complement your academic background 
• Mentorship from experienced IT professionals 
• Exposure to a wide variety of technologies, environments, and industries 
• Health, Vision, Dental Benefits
• 401k Match
• Educational Reimbursement
• Gym Reimbursement
• Mileage reimbursement for travel 
• Opportunity for growth and advancement as skills develop 

Qualifications 

Education 

• Currently pursuing or recently completed an Associate’s or Bachelor’s degree in Information Technology, Computer Science, Network Administration, or a related field 
• Relevant certifications (CompTIA A+, Network+, Microsoft Fundamentals, or similar) are a plus but not required 

Knowledge & Skills 

• Familiarity with networking concepts and topology, including LANs, WANs, routers, switches, and wireless access points 
• Basic understanding of operating systems, particularly Windows 10/11, and general computing concepts 
• Comfortable with hardware troubleshooting, peripheral setup, and hands-on device configuration 
• Ability to learn new tools and technologies quickly with minimal supervision 
• Strong problem-solving skills and a customer-first attitude 
• Good written and verbal communication skills 

Additional Requirements 

• Valid driver’s license and reliable transportation for travel within Orange and Lake Counties 
• Ability to lift and carry IT equipment (up to 40 lbs) 
• Authorized to work in the United States