IT Support Technician

This is technical information technology support work involving troubleshooting, workstation support, user assistance, technology deployment, and support of network and infrastructure-related projects. The incumbent provides assistance to internal agency users and external library partners, helps resolve technical issues of moderate complexity, maintains documentation, and supports technology services and infrastructure projects under the guidance of higher-level information technology staff.

Examples of work include providing technical support to Mississippi Library Commission staff and public libraries; troubleshooting hardware, software, network, and workstation issues; assisting with workstation deployment, configuration, and maintenance; supporting network infrastructure projects and technology upgrades; assisting with technology assessments for public libraries; documenting technical issues, resolutions, equipment information, and project activities; supporting E-Rate Category 2 internal network infrastructure projects; coordinating with agency IT staff, vendors, and library personnel; assisting with installation or replacement of networking hardware and related equipment; providing user guidance on routine technology issues; and performing related duties as assigned.

Typically requires a high school diploma or equivalent and 2-4 years of experience.

Essential functions include providing technical support to agency staff and public library partners; troubleshooting hardware, software, workstation, and network issues of moderate complexity; installing, configuring, and maintaining workstations and related equipment; assisting with network infrastructure deployments and technology upgrades; supporting E-Rate Category 2 internal network infrastructure projects; conducting or assisting with technology assessments; documenting service requests, resolutions, equipment, and project information; communicating technical information to users, agency staff, vendors, and library personnel; maintaining effective working relationships with internal and external customers; following agency technology procedures and security practices; and performing related information technology support duties as assigned.