IT Support Specialist (Tier I–II)

IT Support Specialist (Tier I–II)

📍 Miami, FL – Onsite | 💵 Up to $90K | 🛂 US Citizen or Green Card required | 🌐 Spanish-English bilingual strongly preferred

District Partners is proud to support one of the world’s most prestigious global law firms in hiring an IT Support Specialist for their Miami office. This is a Tier I–II level role, ideal for someone with 2+ years of experience providing hands-on IT support in a law firm, financial institution, or other professional services environment.

This is not a back-office help desk job. You’ll be working directly with attorneys and staff in a high-touch, fast-moving environment where professionalism, responsiveness, and polish matter. If you're looking to gain visibility and grow your career in enterprise IT, this is the place to do it.

What You’ll Do:

• Deliver onsite deskside support for hardware, software, mobile devices, and video conferencing
• Troubleshoot Windows OS, Microsoft Office, VPN, printing, and network connectivity issues
• Set up and support AV equipment for meetings and executive presentations
• Image and deploy desktops and laptops; maintain hardware inventory
• Assist with onboarding/offboarding, mobile device setup, and remote access tools
• Log and resolve IT tickets while maintaining accurate documentation
• Participate in after-hours phone support as needed (rotating basis)

What We’re Looking For:

• 2+ years of Tier I–II support experience in a legal, financial, or professional services setting
• Clear, confident communication skills and a strong customer service orientation
• Proficiency supporting Microsoft Windows, Office Suite, and basic network troubleshooting
• Experience with device imaging, hardware setup, and mobile/BYO support
• Spanish-English bilingual is strongly preferred, both spoken and written
• US Citizenship or Green Card status is required for this role
• CompTIA A+ or similar certification preferred

Why This Role Stands Out:

You’ll be joining a high-caliber organization where technology is seen as a strategic asset, not just a support function. This firm invests in its people, promotes from within, and is known for creating long-term career paths—not just jobs. If you’re ready to move beyond basic help desk tickets and step into an enterprise environment where your work is visible and valued, this is the right move.