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IT Support Specialist - Onsite

INFO ORIGIN
2 days ago
On-site
Virginia, United States
$33 - $38 USD hourly

Job Title : IT Support Specialist

Location: Petersburg, VA
Work Arrangement: 100% Onsite
Job Type: Long-Term Contract
Interview: In-Person Only

Job Description

We are seeking an IT Support Specialist to provide hands-on technical support to faculty, staff, and users in a campus environment. The ideal candidate should have experience troubleshooting hardware, software, Windows/MacOS systems, and classroom technology.

Key Responsibilities

  • Install, configure, troubleshoot, and repair desktops, laptops, scanners, and other IT peripherals.

  • Provide technical support for Windows and MacOS environments.

  • Troubleshoot classroom technology, including projectors, smartboards, and video conferencing tools.

  • Assist users with hardware and software-related issues.

  • Maintain hardware and software inventory and asset records.

  • Follow IT security standards, data privacy policies, and organizational procedures.

  • Provide hands-on technical training to faculty and staff.

  • Prepare technical documentation, user guides, and instructional materials.

  • Support the IT Manager with daily IT operations and departmental objectives.

Required Qualifications

  • Associate's degree in IT, Computer Science, or a related field, or equivalent professional experience.

  • Hands-on experience troubleshooting Windows/MacOS environments.

  • Experience supporting desktops, laptops, and computer peripherals.

  • Familiarity with classroom technology such as projectors, smartboards, Zoom, Microsoft Teams, or WebEx.

  • Basic understanding of IT security and data privacy.

  • Strong troubleshooting, communication, and customer service skills.

  • Ability to work 100% onsite in Petersburg, VA.

Preferred Qualifications

  • CompTIA A+ or Network+ certification.

  • Google IT Support Professional Certificate.

  • Previous Help Desk or Desktop Support experience.

  • Experience working in an academic, university, or corporate IT environment.

Additional Requirements

  • Ability to lift and move computer equipment weighing up to 30 lbs.

  • Comfortable providing hands-on technical support in classrooms and office environments.

  • Strong organizational skills and ability to maintain accurate records.

Interested candidates: Please share your updated resume along with your availability and contact details.