IT Support Specialist On-Site + On-Call

Provide first level support to employees, including the corporate offices, central business office and remote locations. Configure, deploy and install pc systems, required software applications as well as provide continual support of related hardware and software.

Education & Qualifications: High school diploma or equivalent

Required Licenses/Certifications: None.

Work Experience: 3+ years in desktop hardware and software support; previous Help Desk with local and remote support; knowledge of Windows XP, Windows 10 and Office products; Basic Networking, pc hardware, troubleshooting, interpersonal and customer skills

Physical Demands & Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to use hands to finger, grasp, handle, or feel and to reach with hands and arms. The employee is frequently required to sit, stand, walk, see, speak, and hear. The employee is occasionally required to kneel, climb, or balance. The employee is regularly required to lift up to 10 pounds and rarely lift more than 25 pounds.

Special Requirements: Verbal and writing ability required to communicate effectively in informing employees, clinicians and medical staff of activities and policies.  Numerical and analytical ability required.  Ability to receive, comprehend, and carry out instructions; ability to work safely with equipment, supplies, and materials; ability to comply with attendance requirements; ability to comply with Human Resource policies. Ability to proactively prioritize needs and effectively manages resources; guide individuals and groups toward desired outcomes, set high performance standards and deliver quality services. Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations. Able to work with diverse work force.

• Receive, document and work problem tickets in the help desk system

• Responsible for all aspects of systems configuration, performance, and operation.

• Provide technical support for all hardware & network devices such as pcs, thin clients, laptops, printers, scanners, print servers, and switches.

• Install pc systems and additional components such as printers and hand held devices.

• Responsible for the deployment of software, remote assistance, and inventory management.

• Ensure desktop computers interconnect seamlessly with systems, including file servers, email servers, computer conferencing systems, application services and administrative systems.

• Independently resolve hardware issues, network connectivity and application related questions for third party products. 

• Performs other duties as assigned