IT Support Specialist I

Who We Are:
Are you ready to join a team where your talent creates lasting change? At Northern Illinois Food Bank, every day is an opportunity to make a meaningful difference in the lives of our Neighbors, so that everyone in Northern Illinois has the food they need to thrive! Together we are a dedicated and innovative team committed to ending hunger in Northern Illinois. We embrace diverse perspectives, collaboration, and continuous learning, we celebrate successes, learn from challenges, and foster a culture of growth, optimism, and teamwork.

Our Commitment to Diversity, Equity, and Inclusion:
Northern Illinois Food Bank will embrace opportunities to stand in solidarity with our community, and center the voices of those most impacted by systematic injustices. We affirm our commitment to anti-racism, to gender equity, to allyship, and to fairness as we work towards a hunger-free future and to create a better and more just world.  

The Opportunity:
The Northern Illinois Food Bank is seeking a motivated individual to join our team as an IT Support Specialist I. This in-person role serves as the first point of contact for technical support, resolving routine hardware, software, and connectivity issues while ensuring timely helpdesk ticket resolution. The IT Support Specialist I supports the setup and maintenance of desktops, laptops, and user accounts, helping ensure smooth and reliable daily technology use across the organization in support of our mission.

This Full-Time position is based out of our West Suburban Center (Geneva) location. 

Duties and Responsibilities:

• Serve as the first point of contact for helpdesk requests via phone, email, or ticketing system
• Troubleshoot and resolve basic hardware, software, and connectivity issues
• Provide support for Microsoft 365 applications and user accounts
• Escalate complex issues to Tier 2 or IT Manager as needed
• Track, update, and close support tickets within SLA timelines
• Document resolutions and contribute to knowledge base articles
• Set up and configure desktops, laptops, and peripherals
• Perform other related duties and/or responsibilities as assigned or required.

Why Join Us: 

• Make a Difference: Every role at Northern Illinois Food Bank directly impacts the lives of those we serve. 
• Flexible Work Environment: We value work-life balance and support flexible work models.
• Comprehensive Benefits: The starting pay range for this position is $20.33/hr - $21.60/hr, based on skills and experience.  
• Growth Opportunities: Invest in your career with professional development, career mapping, and leadership training.
• Inclusive Culture: Join a diverse, collaborative team that values equity and belonging.

How to Apply: 

Are you ready to make a difference? Apply online at https://solvehungertoday.org/about/join-our-team/.  Please submit your resume and a brief cover letter that highlights your passion for our mission and your relevant skills.

Northern Illinois Food Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our goal is to attract, develop, retain, and promote a talented diverse workforce where all employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. We intentionally seek out diverse perspectives and skills on our teams, knowing that it makes us stronger as an organization and better equipped to serve our neighbors in need. We encourage individuals from historically under-represented communities and individuals with lived experience of hunger to apply.

Who You Are:
You’re driven, compassionate, and excited to bring your unique skills to a purpose-driven organization. You have a strong commitment to our mission and:

• Associate degree or IT certifications (A+, Network+)
• 1–2 years experience in desktop/helpdesk support
• Knowledge of Windows OS, Office 365, ticketing systems
• Strong customer service and communication skills
• Familiarity with remote support tools (e.g., Remote Help, Remote Desktop)
• Experience with basic Active Directory tasks (password resets, permissions)