• Working as part of a service delivery team, providing first-level technical support to assigned clients, both remote and on-site. Assist clients with initial equipment setup, virus removal, software updates, and hardware incidents all while effectively communicating issues and updates to IT Managers.
• On a monthly basis, manage office/desktop and email support, and perform lab machine rollouts. Participate in monthly meetings with the entire technical team to discuss new technologies, case studies, roadblocks, and outstanding service delivery.
• On an annual basis, operate system support for Windows XP/Vista/7 and Mac OS X, and provide mobile device support for iPhone, iPad, and Android. Handle the creation and maintenance of all IT accounts, including Active Directory, MS Exchange, Gmail, etc.
• On an ongoing basis, manage small projects (as needed), deliver and remove computer equipment, assign, update, and report on client tasks/tickets, and effectively communicate technical issues and project execution with Client Manager and Network/Server Engineer.