IT Support Specialist I (83485)

Position: IT Support Specialist I

Location: 3150 Almaden Expressway, San Jose, CA 95118

Reports to: Senior Director, IT 

Employment Type: Regular Full Time, Exempt 

Compensation: $70,000-$80,000/Annually

ABOUT HOMEFIRST

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

POSITION OVERVIEW

Support and assist in administration of all Computer, Network, and Telecom systems for the HomeFirst enterprise. 

OUR VALUES

• Kindness: We act with empathy toward others.
• Passion: We ignite change to fulfill our mission.
• Excellence: We deliver exceptional service to our communities.

 PRIMARY RESPONSIBILTIES

The I.T. Support Specialist provides hands-on and remote desktop, laptop, printer, hardware, and software support in a Windows network environment. They will troubleshoot hardware and software problems and document resolutions in the helpdesk ticketing system. Travel to remote sites as required to perform onsite troubleshooting and support tasks. Provision and deploy new computer systems per defined standards. Maintain hardware asset inventory. Basic user administration of Active Directory, Office 365, and Okta user accounts. Perform additional responsibilities as required which includes writing documentation. 

Skills, Abilities, and Knowledge: 

• Willingness to roll up your sleeves and work hands-on to get things done. 
• Highest personal and professional integrity. 
• Excellent communication skills with a demonstrated professional and helpful demeanor, including the ability to work with a wide range of users. 
• Highly responsive and user/customer focused. 
• The ability to work independently in a remote setting under deadlines. 

Other: 

• Able to perform sedentary work.

Able to lift to 30 lbs. on occasions.

• Ability to use keyboard and read computer screens for extended periods. 
• Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties. 

BENEFITS

HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.

ORGANIZATIONAL EQUITY STATEMENT

At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.

HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.

HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.

QUALIFICATIONS (YOU HAVE)

• Min 2 years of desktop hardware and software support in a Microsoft Windows domain network environment. Demonstrated advanced level laptop, desktop, and printer, hardware and software troubleshooting skills are required. 

• Demonstrated basic networking knowledge (TCP/IP, Ethernet, Wifi). General understanding of Active Directory and Office 365.