IT Support Specialist I

Vartek Position Description

Position   IT Support Specialist 

Reports to   EdTech Leader (or equivalent team lead)

FSLA    Full time, non-exempt

Position Summary

To contribute to client retention by ensuring clients receive timely, professional technical support to teachers, staff, and students.

Essential Functions 

Provide on-site desktop and mobile devices support to teachers, administrators and students—including assistance with the use of hardware, software, and cloud-based applications.

Assist with setup, configuration, and installation of devices, equipment, software, printers and other peripherals.

Document break/fix activities in the online ticketing system.

Provide excellent customer service.

Attend school board meetings, as required.

Perform other duties as assigned. 

Education/Experience

Associate’s degree; bachelor’s degree preferred

0-2 years experience

Certifications

A+ certification preferred 

Valid driver’s license; must adhere to company driving policy

Travel 

N/A

Physical Requirements

Ability to stoop, kneel, crouch, or crawl; ability to lift at least 25 pounds

Work Schedule

12 months, Monday-Friday

Varies with client hours; normally one hour prior to start of school day until one hour after end of school day