IT Support Specialist

About the Role:

The IT Support Specialist plays a crucial role in ensuring the smooth operation of technology systems within Caravan Facilities Management Corp. This position is responsible for providing technical support to end-users, resolving issues related to hardware, software, and network connectivity. The specialist will work closely with various departments to identify and address IT-related challenges, ensuring minimal disruption to daily operations. By maintaining and troubleshooting IT infrastructure, the specialist will contribute to the overall efficiency and productivity of the organization. Ultimately, the goal is to enhance user experience and support the company's mission through effective technology solutions.

Minimum Qualifications:

• Associate's degree in Information Technology, Computer Science, or a related field.
• Proven experience in a help desk or IT support role.
• Strong knowledge of network administration and troubleshooting.

Preferred Qualifications:

• Bachelor's degree in a related field.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional.
• Experience with remote troubleshooting tools and techniques.

Responsibilities:

• Provide first-line support for IT-related issues via help desk tickets, phone calls, and in-person requests.
• Diagnose and resolve hardware and software problems, including issues with Microsoft Windows, Microsoft Exchange, and mobile devices.
• Manage network connectivity and perform network administration tasks, including cabling and troubleshooting.
• Assist in the setup and configuration of new devices and software applications for employees.
• Document all support interactions and maintain accurate records of issues and resolutions.

Skills:

The required skills in network administration and troubleshooting are essential for diagnosing and resolving connectivity issues that may arise in daily operations. Proficiency in Microsoft Windows and Microsoft Exchange allows the specialist to effectively support users in their software-related queries. Help desk experience is crucial for managing user requests and ensuring timely resolutions, while knowledge of mobile devices enhances support for employees who work remotely. Network cabling skills are utilized when setting up new workstations or troubleshooting physical connectivity issues. Overall, these skills enable the IT Support Specialist to provide comprehensive support, ensuring that all technology systems function optimally.