Were looking for a reliable and customer-focused Remote IT Support Specialist to join our growing IT team. In this role, youll provide technical assistance to employees and end users, troubleshoot hardware and software issues, and help keep our remote operations running smoothly. This is a fully remote position open only to candidates located in the United States with valid work authorization.
What Youll Do
Provide remote technical support via ticketing systems, email, and chat
Troubleshoot issues related to computers, software, networks, and connectivity
Assist with user account setup, password resets, and access permissions
Support collaboration tools such as Microsoft 365, Google Workspace, VPNs, and remote access platforms
Document issues, resolutions, and procedures clearly and accurately
Escalate complex issues to senior IT staff when needed
Follow IT security policies and protect sensitive company information
What Were Looking For
Must be located in the United States
Must have valid U.S. work authorization
3 years of experience in IT support, help desk, or technical support
Strong knowledge of Windows and/or macOS
Basic understanding of networking (Wi-Fi, VPN, DNS, TCP/IP)
Experience using ticketing systems and remote support tools
Strong communication, problem-solving, and time-management skills
Ability to work independently in a remote environment
Nice to Have
IT certifications (CompTIA A+, Network+, Microsoft, etc.)
Experience supporting remote or distributed teams
Familiarity with cybersecurity best practices and cloud-based tools
What We Offer
Competitive pay based on experience
Health, dental, and vision benefits
Paid time off and company holidays
Fully remote work environment
Training and professional development opportunities
Supportive and collaborative team culture