IT Support Specialist

Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and practice, producing Results that Matter. Come work with the best! We offer opportunity, unique challenges, and clear-sighted commitment to the mission. SPA: Objective. Responsive. Trusted.  

The SPA Information Technology (IT) Department consists of over 30 IT professionals across the full spectrum of IT disciplines: end user support, systems administration, network operations, cybersecurity, classified systems administration, and policy & compliance. 

The End User Services Team provides critical day-to-day operational maintenance, software installation, and end-user services.  It offers great opportunities for those who are starting their IT career and those looking to build their qualifications and experience:

• Opportunity to obtain a DoD security clearance.
• Opportunities for advancement to other parts of IT Department.
• Generous professional education and certification benefits.
• Hybrid remote work opportunities (after an indoctrination period).

The IT Support Specialist, as part of the End User Services Issue Resolution Team, will perform day-to-day operational maintenance, installation, and support of end user laptops and workstations. The IT Support Specialist will perform troubleshooting of hardware and software, and work with other members of the IT team on any complex issues they cannot resolve independently. They will monitor the Help Desk including e-mail requests, answering telephone calls, and ticket management. 

The IT Support Specialist will monitor the condition of and provide initial tier 1 troubleshooting of IT department equipment at SPA's headquarters in Alexandria, VA.  Examples include assisting users with connecting to SPA WiFi, using network printers, and connecting to conference room Audio Visual systems.  

Required Qualifications:

• High school diploma.
• 2 - 4+ years of IT support / help desk experience in a Windows/AD environment
• Experience working in Microsoft Office programs and Windows 10 desktop operating systems, OS imaging and deployment utilities such as BMC Client Management, SCCM, or ManageEngine.
• Ability to lift 25 pounds.
• U.S. citizenship is required; must be eligible to obtain and maintain a DoD security clearance.

Desired Qualifications: 

• College credit or Information Technology (IT) technical coursework.
• One or more of the following professional certifications:  A+ CE, Network+ CE, Security+ CE, Microsoft Associate.