IT Support Specialist

The United States District Court and United States Probation Office for the Eastern District of North Carolina are seeking applicants for a full-time IT Support Specialist in Greenville, NC. The IT Support Specialist provides Audio Visual (AV) and courtroom technology support as well as specialized and routine technical/helpdesk user support services to the judges and staff of the District Court and Probation Offices. This position reports to the Information Services Manager.
 
This position is being advertised at the CL 25 to CL 26 based on experience and qualifications. The position has promotional potential to a CL 27 ($59,133 - $96,147). Applications that are received by the initial cut-off date of August 29, 2025, will be given first consideration.

The incumbent in this role will play a pivotal role within an IT service-oriented team tasked with supporting the consolidated offices of both the US District Court Clerk’s office and the US Probation office. The incumbent will assume responsibility for the day-to-day operation of essential technologies, including, but not limited to, desktops/laptops, network peripherals, and courtroom technology, etc., ensuring their reliable and effective operation across all offices. Additional representative duties will include:
 

• Monitor and promptly address helpdesk requests, offer technical support, and aid in the maintenance of computer systems and mobile devices, encompassing software and hardware installations, relocations, and modifications. Proficiently analyze, isolate, and resolve intricate system issues utilizing available technical resources.  Diagnose and rectify computing system failures, encompassing both hardware and software, while ensuring the compatibility and functionality of user applications.
• Assist with testing and supporting networked courtroom A/V equipment.
• Assist with the development and implementation of short-term and long-range automation improvement plans for the court, ensuring that the changes can be implemented with minimal disruption at the court site. Assist with the plan for disaster recovery operations and testing including network performance, security, anti-virus, intrusion, web usage/monitoring, design, and acquisition of servers. Monitor and verify systems/data backups. Produce useful system documentation, perform system startup and shutdown procedures, and maintain control records.
• Recommend, schedule, and plan the installation and testing of new products and improvements to network/computer systems.
• Assist with planning, coordination, implementation, and testing of network security measures in order to protect data, software, and hardware.
• Provide information and training assistance to users on computer systems and programs, as well as training assistance to court and probation staff and the bar in the use of courtroom presentation systems and equipment.
• Work in tandem with other IT team-members for the purpose of keeping abreast of IT developments, new technology and techniques, and user programs, as well as coordinating and troubleshooting activities related to the courtroom and conferencing systems to ensure district-wide baselines and standards are maintained.
• Troubleshoot, configure, and assist users with mobile devices such as iPhones, iPads, and mifi devices.
• Travel to other locations in the district as required.
• Other duties as assigned.

Applicants must be United States citizens or lawful permanent residents actively seeking citizenship. Judicial Branch employees are considered "at will" employees and are not subject to the employment regulations of competitive service. Salary will be based on experience and qualifications. Electronic Fund Transfer (EFT) for payroll deposit is required.
 
Applicants will be required to submit to a background investigation (including references, criminal history, and credit history) prior to an offer of employment being made. The person selected for this position will also be required to submit fingerprints for an FBI background check. As a condition of employment, the selected candidate must successfully complete a ten-year background investigation with periodic updates every five years thereafter.

Application Procedures
All interested persons should apply online by visiting https://www.governmentjobs.com/careers/nced and submit an application package which is to include: the completed application, a cover letter, resume, photocopies of applicable certifications, and three (3) employment references.
 
Travel and relocation expenses will not be reimbursed. The court provides reasonable accommodations to applicants with disabilities. All employees are required to adhere to the "Code of Conduct for Judicial Employees" which is available for review upon request. The court reserves the right to modify the conditions of this job announcement, to withdraw the job announcement, or to fill the position at any time before the closing date, any of which actions may occur without any prior written or other notice. Due to the volume of applications received, only candidates in consideration for this position will be contacted.