We are seeking an IT Support Specialist to provide onsite end-user technical support for court staff, judges, judicial staff, and the public. This role will support PC hardware, software applications, courtroom audio/visual systems, video conferencing technologies, and other court-specific technology solutions.
Key Responsibilities:
Provide onsite technical support and troubleshooting for end users, including judges and judicial staff.
Diagnose and resolve issues related to PCs, software, peripherals, network connectivity, and user applications.
Support courtroom audio/visual, recording, broadcasting, and hybrid meeting technologies.
Troubleshoot technical issues during court proceedings, including courtroom AV and computer-related problems.
Assist users with “How do I?” questions and provide guidance on the everyday use of technology.
Learn and support court-specific applications and systems, including document management solutions.
Work with and escalate complex technical issues to the County IT team and other support groups as needed.
Provide professional and responsive customer service to court staff and the public.
Document issues, resolutions, and support activities as required.
Required/Preferred Skills:
Experience providing desktop support, help desk support, or end-user technical support.
Strong troubleshooting skills for Windows PCs, hardware, software, and peripherals.
Experience supporting audio/visual equipment, video conferencing, or courtroom technology is highly desirable.
Familiarity with Zoom or similar video conferencing platforms.
Experience with Microsoft Office Suite, SharePoint, Adobe Acrobat, and Microsoft Visio.
Ability to quickly learn and support specialized applications and technology systems.
Strong communication, customer service, and problem-solving skills.
Ability to work effectively in a professional, high-visibility environment and provide onsite support during live proceedings.