IT Support Specialist

Who We Are

To empower our senior participants to age at home with dignity through personalized, comprehensive care plans that deliver high-quality health and human services along with strong community support.

Benefits

• 401(k) 
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Retirement plan
• Vision insurance
   

Job Summary
The IT Support Specialist I will be responsible with assisting in the direction of activities that provide support to the Innovative Integrated Health (IIH) mainframe computer environment. The IT Support Specialist I will work within general methods and procedures, exercises considerable independent judgment to select the proper course of action, and is required to ensure conformance with established guidelines, methods, procedures, and policies related to the information technology program area and healthcare.

TRAVEL: Travel to other IIH facilities may be required.

Essential Job Functions
Duties include, but are not limited to:

• Serve as the first level technical support.
• Resolves or escalates issues to second level technical support.
• Handles computer break fixes and configuration issues.
• Guides employees on technical troubleshooting.
• Solve technical issues by remote diagnosis on the phone or via internet online support in a timely manner.
• Support the Helpdesk calls and the diagnosis of equipment problems.
• Diagnose and assess the building of cables, the replacement of boards, and components to identify or remedy failures.
• Monitor performance of all functions required to prepare and install microcomputers and related equipment including connections to the data communications network.
• Coordinates sending out equipment for repair.
• Knowledge of advanced concepts and basic operating principles of data communications and information systems hardware and software.
• Attend and participate in staff meetings, in-services, projects, and committees as assigned.
• Adhere to and support the center’s practices, procedures, and policies including assigned break times and attendance.
• Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.
• Be flexible in schedule of hours worked.
• May require use of personal vehicle.

Working Conditions and Physical Demands
The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to access all areas of the center throughout the workday.
• Ability to lift up to 35 pounds occasionally, 15 pounds frequently, and 7 pounds constantly; required to obtain assistance of another qualified employee when attempting to lift or transfer objects over 25 pounds.
• Requires constant hand grasp and finger dexterity; frequent sitting, standing, walking and repetitive leg and arm movements, occasional bending, reaching forward and overhead; squatting and kneeling.
• Ability to communicate verbally with an excellent comprehension of the English language.
• Work is generally performed in an indoor, well-lighted, well-ventilated, heated, and air-conditioned environment.

Experience

• A minimum of one (1) year of experience within the field of Information Technology is required.
• Ability to present information in one-on-one and group settings.
• Ability to communicate information in a professional and confident manner.
• Demonstrated ability in critical thinking, self-initiative, and self-direction.
• Ability to conduct training and informational sessions for all staff.
• Ability to communicate effectively.

Education and Certification

• High School Diploma or GED required.
• IT Certification highly preferred.
• Is medically cleared for communicable diseases and has all immunizations up to date before engaging in direct participant contact.

Core Values

• CARE is central to what we do, prioritizing the well-being, dignity, and independence of our senior participants. 
• COMPASSION in every interaction, ensuring kindness, empathy, and understanding guide our care.
• CULTURE that reflects the diverse backgrounds of those we serve and fosters a workplace where every team member feels supported, valued, and empowered to grow. 
• COMMUNITY that fosters connection, belonging, and support for participants and their families.
• COMMITMENT to quality improvement, innovation, and delivering healthier outcomes.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.