IT Support Specialist

IT Support Specialist (Field Operations Focus)

Location: Denver Tech Center (Hybrid – Mondays and Fridays remote optional)

Reports To: CEO

Compensation: $90,000 – $100,000 base salary plus bonus opportunity

Target Level: Mid-to-Senior Level

About the Company

Our Client is a dynamic, data-driven, and rapidly growing self-storage platform that delivers exceptional value to our customers and stakeholders. With a portfolio of high-quality properties across the U.S., we’re reshaping the self-storage experience by combining operational excellence with modern, reliable technology. Our process is fully contactless and accessible 24/7 via smartphone, computer, or on-site kiosks.

Position Overview

We are seeking a proactive IT Support Specialist to serve as the primary engine behind our field operations and internal support systems. In this role, you will report to and work closely with the CEO and CFO while partnering with other IT personnel to ensure our systems are secure, efficient, and scalable as we grow.

This is a "roll-up-your-sleeves" role for someone who thrives in a hands-on environment and is comfortable troubleshooting across multiple systems. You will be the frontline for technical reliability, managing our JIRA-based help desk and providing a personal touch to our professional customer service culture.

Key Responsibilities

Help Desk & Field Operations Support

• Ticketing Management: Own the JIRA-based help desk system, ensuring all tickets are tracked, prioritized, and resolved efficiently.
• Operational Support: Provide direct, day-to-day IT support for all employees, including hardware, software, and connectivity troubleshooting.
• Research & Resolution: Conduct deep-dive research into technical issues to solve tickets independently or partner with engineering to resolve complex system bugs.

Systems & Operations Management

• Procurement: Manage the ordering of hardware and software to ensure the team has necessary tools.
• Lifecycle Management: Oversee system updates and upgrades to ensure all endpoints remain secure and performant.
• User Administration: Manage user accounts, permissions, and secure access across systems.
• Onboarding: Onboard and offboard employees, ensuring proper setup and data security.
• Documentation: Create detailed systems and process documentation, including SOPs and IT policies.

Cybersecurity & Infrastructure

• Threat Identification: Assist in identifying cybersecurity concerns and partnering with others to resolve them.
• System Maintenance: Support business-critical applications such as kiosks, websites, APIs, and storage management software.
• Security Monitoring: Utilize tools like Cloudflare and Defender to ensure reliability and data protection.

Qualifications

• Experience: 5-7+ years of progressive IT experience; experience in a lead or sole contributor role is a plus.
• Technical Proficiency: Strong experience with Microsoft 365, AWS, and networking.
• Problem Solving: Excellent troubleshooting and communication skills with a strong intellectual curiosity.
• Environment: Comfortable supporting distributed teams and multi-location operations.
• Industry Knowledge: Experience in real estate or property management is a plus.
• Education: A self-starter who can independently manage IT operations in a small to mid-size company environment.

Why Join Us?

• High-Level Visibility: Work directly with the CEO and CFO to provide practical technology solutions that meet business needs.
• Autonomy: Enjoy ownership of IT execution without unnecessary layers of approval.
• Exceptional Benefits: 100% paid employee health plan (medical, dental, and vision) with 25% premiums covered for dependents.
• Generous Leave: Enjoy a robust PTO and holiday plan.