IT Support Specialist

IT Support Specialist – Office Position Azure | Microsoft 365 | Networking | Development

About the Role

We are looking for a skilled and motivated IT Support Specialist to join our team in an office-based position. The ideal candidate will provide technical support across our infrastructure, with hands-on experience in Azure cloud services, Microsoft 365, and a solid foundation in networking. This role is central to maintaining the reliability, performance, and security of our IT environment.

Key Responsibilities

• Provide day-to-day IT support to office staff, troubleshooting hardware, software, and connectivity issues
• Administer and support Microsoft Azure environments, including virtual machines, storage, and cloud-based services
• Manage and support the Microsoft 365 platform, including Exchange Online, Teams, SharePoint, and OneDrive
• Monitor, maintain, and troubleshoot network infrastructure including switches, routers, firewalls, and VPNs
• Assist in the configuration and deployment of new devices, accounts, and cloud resources
• Document IT procedures, configurations, and incident resolutions
• Collaborate with internal teams to support ongoing IT projects and initiatives
• Contribute to basic scripting or automation tasks to improve operational efficiency

Required Skills & Qualifications

• Proven experience in IT support within an office environment
• Hands-on experience with Microsoft Azure administration (virtual machines, Azure AD, resource management)
• Proficiency with the Microsoft 365 platform (Exchange, Teams, SharePoint, Intune, etc.)
• Networking — Level 3 (Intermediate): Solid understanding of TCP/IP, DNS, DHCP, VLANs, VPNs, firewall rules, and network troubleshooting. Able to independently resolve networking issues and assist with infrastructure configuration
• Development — Level 2 (Basic-Intermediate): Familiarity with scripting or automation (e.g., PowerShell, Python, or Bash). Able to read, modify, and write basic scripts to support IT tasks
• Strong analytical and problem-solving skills
• Excellent communication skills and a customer-service mindset