IT Support Specialist

About Us 

 At Team Housing Solutions, we’re passionate about delivering exceptional temporary lodging services to organizations sending teams across the United States and around the globe. We build housing solutions on-demand by partnering with property owners, asset managers, and third-party providers—offering unmatched flexibility and cost savings for our clients. 

Our mission? To provide superior temporary lodging experiences through streamlined systems, impeccable service, and a collaborative spirit that values our dedicated team, supply partners, and clients alike.

About the Role

The IT Support Specialist uses their computer science knowledge to keep system running efficiently.

Essential Duties and Responsibilities

Technical Assistance

•  Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Ability to use various messages in an event log to affect repairs.
• Receive escalated service requests requiring an enhanced response.
• On-call rotation and after hours as needed.

Installation and Configuration

•  Provisioning and system setup for new hires.
• Install antivirus software and ensure virus definitions are up to date.
• Maintaining, Deploying, and managing Microsoft Entra, Intune, O365. 
• Managing and deploying mobile devices using an MDM such as Addigy. 
• Configuring and deploying VOIP solutions.
• Building and deploying file servers and cloud computing solutions

Network Monitoring 

•  Network firewall and switch administration and maintenance.
• Optimizing and maintaining network software and hardware.
• Monitors alert systems and takes appropriate action as per guidelines.

Required Qualifications:

• Education: High school diploma or GED required.
• Experience:
  • Minimum of 2 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows workstations, O365, Entra, and Intune.
  • Experience with RMM (remote monitoring and management) tools a plus, such as ConnectWise or Kaseya.
  • Having a working knowledge of a PSA tool, such as Autotask, is a plus.
•  Soft Skills:
  • Excellent verbal and written communication skills and comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology.
  • Possesses strong organizational and time-management skills.
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills.