IT Support Specialist

PermaPlate is a family-owned company based in Salt Lake City with a 40-year history of delivering exceptional customer service and high-quality products. Over the past five years, we have experienced tremendous growth and continue to invest in building a strong team of talented professionals.

We are seeking an IT Support Specialist to join our IT team and play a key role in supporting employees across our headquarters, secondary location, and remote workforce. This position works closely with the Systems Administrator to provide day-to-day technical support, maintain end-user systems, and contribute to ongoing IT operations and improvements.

This is an excellent opportunity for a motivated, service-oriented professional who enjoys problem-solving, learning new technologies, and making a meaningful impact in a growing organization.

Essential Duties and Responsibilities

• Provide technical support for desktops, laptops, virtual machines, mobile devices, VoIP equipment, printers, scanners, and other technology assets.
• Install, configure, maintain, and troubleshoot hardware, software, and peripheral devices.
• Diagnose and resolve issues related to operating systems, software applications, user accounts, networking, VPN connectivity, and other end-user technology needs.
• Deliver support to employees both remotely and onsite in a timely, professional, and customer-focused manner.
• Manage and resolve support requests through the IT ticketing system while adhering to established service level expectations.
• Perform routine user administration tasks, including account setup, password resets, drive mapping, and support within Microsoft 365 and Active Directory environments.
• Assist with email account configuration and support in Outlook.
• Support employee onboarding and offboarding by preparing equipment, provisioning accounts, deploying software, and completing related setup tasks.
• Maintain accurate inventory records for hardware and related IT assets.
• Perform scheduled maintenance, updates, and routine checks on end-user devices.
• Assist the Systems Administrator with projects, system enhancements, and other departmental initiatives.
• Escalate issues appropriately and collaborate with internal team members to ensure effective resolution.
• Serve as a reliable point of contact for assigned technical issues from initial intake through final resolution.

Qualifications

• Minimum of 2 years of experience in an IT support, help desk, or similar technical support role.
• Experience supporting Microsoft 365 applications and services.
• Working knowledge of Windows operating systems, desktop support, and basic networking concepts.
• Experience with user account administration and general end-user support tasks.
• Strong troubleshooting, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
• Demonstrated customer service skills and the ability to build positive working relationships across the organization.
• Ability to work independently as well as collaboratively within a team environment.
• Must successfully pass a background check.

Required Certification

•  CompTIA A+

Preferred Qualifications

• CompTIA Network+
• Microsoft AZ-900
• Microsoft 365 Certified: Endpoint Administrator Associate
• Experience with Jira Software and Jira Service Management
• Additional CompTIA or Microsoft certifications are a plus