IT Support Specialist

The IT Support Specialist at Mate Precision Technologies supports and maintains user endpoints and applications within our IT systems. The ideal candidate will have a strong background in managing desktop environments, endpoint protection, and application-specific platforms to ensure smooth and secure operations across the organization. This position reports on-site to Mate headquarters in Anoka, Minnesota, five days per week. 

Essential Duties/Responsibilities:

End-User Support

• Lead technical support for desktops, laptops, printers, mobile devices, and other peripherals.
• Manage IT asset inventory, ensuring compliance with licensing and lifecycle management.
• Administer print servers and printers, resolving issues and optimizing print operations.

Phone System Support

• Configure and maintain IP phone systems, including user accounts, call routing, voicemail, and hardware troubleshooting.
• Liaise with vendors for advanced support and document configurations.

Application-Specific Support

• Maintain the NextCloud platform, ensuring secure file collaboration and user support.
• Manage security cameras and associated server systems, ensuring functionality and secure access to footage.
• Collaborate with CAD system administrators to support SolidWorks network connectivity and licensing servers.

Infrastructure Management

• Support virtual environments (Hyper-V, KVM), including VM setup, performance monitoring, and troubleshooting.
• Support Microsoft 365, including user account management, email, and Office products. 
• Support Windows and Linux systems across servers and PCs, ensuring uptime and optimal performance.
• Support SAN/NAS storage systems, allocating new partitions and ensuring data integrity.
• Monitor and maintain Uninterruptible Power Supply (UPS) systems to safeguard critical IT infrastructure.

Backup and Disaster Recovery

• Support data backup strategies using Veeam, including routine testing.
• Collaborate with third-party vendors to deploy and monitor endpoint protection (e.g., SentinelOne), ensuring real-time threat detection and remediation.

Network Administration

• Provide basic administration and support for routers, switches, VPNs, and LAN/WAN infrastructure.
• Administer multi-factor authentication (MFA) systems, ensuring secure access and user support.
• Support remote access solutions, ensuring secure and reliable connectivity for employees.

General Responsibilities

• Oversee third-party vendors supporting hardware, software, or network maintenance.
• Provide off-hours support when necessary.
• Foster a collaborative and respectful work environment.
• Demonstrate integrity, reliability, and accountability in all aspects of the role.
• Perform other duties as assigned.

• A bachelor's degree in a related field is preferred; A high school diploma or equivalent is required.
• A minimum of six months of experience in a similar role is required.
• Proficiency in troubleshooting Microsoft Office, Windows, Active Directory, and TCP/IP networking.
• Preferred experience with VMware, Hyper-V, DNS, DHCP, Windows Deployment Services, Group Policy, and Linux.
• Familiarity with Avaya IP telephony is a plus.
• Strong communication skills, both written and verbal, are required..

Physical Requirements and Work Environment:

• Frequent sitting, standing, walking, bending, and stooping.
• Ability to lift and move up to 25 pounds frequently, and up to 50 pounds occasionally, is required.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and depth perception.
• The work environment is typically moderate in noise level.

Pay, Work Schedule, & Benefits:

• Annual Salary: $62,000 - $82,000/year
• Rich benefits package including Medical, Dental, Vision, Life Insurance, Short-Term and Long-Term Disability, PTO, Paid Holidays, and More!
• Retirement 401(k) plan with employer match and profit-sharing plan
• Award-Winning Wellness Program
• Tuition Reimbursement