Location: Southfield, MI
Employment Type: Full-Time, On-Site
About the Role
We are seeking a highly capable IT Support Specialist who can bridge helpdesk, hardware, networking, security, and workflow automation. This position is perfect for someone who enjoys being hands-on with technology, thrives in fast-paced environments, and is eager to grow and learn many new technologies and real “hands on” learning.
You’ll support day-to-day operations, maintain critical IT systems, technical onboarding for new employees and sites, and help drive improvements across the organization’s technology stack.
Key Responsibilities
1. Technical Support & Troubleshooting
- Provide responsive technical support to end users on-site, remotely, or via phone/email.
- Diagnose and resolve issues related to Windows, macOS, applications, and hardware.
- Troubleshoot printers, scanners, peripherals, and network connectivity.
- Maintain documentation in the ticketing system.
- Escalate complex issues when needed.
2. Hardware, Systems & Infrastructure
- Deploy and configure laptops, desktops, monitors, printers, VoIP phones, and peripherals.
- Perform OS installs, security patches, and hardware maintenance.
- Assist with servers, NAS/SAN devices, and backup systems.
- Support networking hardware including switches, access points, firewalls, and cabling.
3. User Identity & Access Management
- Create, modify, and deactivate accounts in AD, Azure AD, Google Workspace, etc.
- Configure access rights, MFA, and permissions.
- Troubleshoot credential and authentication issues.
- Maintain audit-ready documentation.
4. Network & Security Support
- Basic network troubleshooting (TCP/IP, DNS, DHCP, VLANs, VPN).
- Support endpoint security, patching, and compliance.
- Monitor alerts from security tools and escalate issues.
- Participate in security hardening initiatives.
5. On-Site Support & Field Operations
- Travel to nearby sites (~20 minutes) for technical support.
- Assist with equipment moves, A/V, cabling, and infrastructure work.
- Support special projects and office IT upgrades.
6. Automation, Scripting & Workflow Improvements
- Learn automation tools (PowerShell, Python, n8n, RMM tools).
- Automate tasks such as onboarding, device setup, system checks, and reporting.
- Identify and implement workflow improvements.
Qualifications
Required
- Associate degree or equivalent experience.
- Working knowledge of Windows (and basic Mac familiarity).
- Understanding of networking fundamentals.
- Strong troubleshooting and communication skills.
- Customer‑service mindset.
- Reliable transportation and valid driver’s license.
Preferred
- Experience with ticketing systems.
- Familiarity with AD, Azure AD, MDM tools.
- Basic networking knowledge (switches, APs, cabling).
- Experience with scripting or automation.
- Certifications: A+, Network+, Security+, Microsoft/Azure.
- Prior MSP or multi‑site experience.
What We Offer
Professional Growth & Development
- Exposure to networking, cloud, security, automation, and enterprise tools.
- Growth paths: Systems/Network Admin, Security Analyst, DevOps/Automation Engineer.
- Certification reimbursement and structured learning plans.
- Mentorship from senior IT professionals.
Work Environment
- Collaborative, innovative, supportive team culture.
- Diverse technical projects and modernization initiatives.
- Regular coaching and feedback.
Why Join Us?
This is an excellent role for someone who wants to move beyond helpdesk and become a full-stack IT professional. You’ll gain hands-on experience across devices, networks, cloud, security, and automation—while contributing meaningfully to organizational operations and growth.