IT Support Specialist

Stelumar Advanced Manufacturing Inc. (SAMI or Stelumar) is a technology-driven company dedicated to revolutionizing homebuilding in Canada through advanced modular building solutions. Founded by Canadian entrepreneur Peter Gilgan, founder of Mattamy Homes, Stelumar combines automation, robotics, and AI to modernize construction and help address the housing shortage. With state-of-the-art manufacturing facilities in the Greater Toronto Area, Stelumar is focused on accelerating construction timelines, improving consistency and making housing more attainable. Stelumar produces precision-built walls, floors, and roofing systems, factory-built modular units, and interior cabinetry and millwork at industrial scale. Its development and construction arm, Stelumar Communities, delivers scalable modular housing from planning and design to construction and handover. The team supports low- and mid-rise residential, purpose-built rental, affordable and workforce housing, student housing, hospitality, healthcare-related housing, and institutional developments. Together, Stelumar is delivering housing people are proud of.

For more information, visit Stelumar.com.

What we offer

Reporting to the Senior Manager, IT Manufacturing Operations, the IT Support Specialist will ensure reliable delivery of IT and Operational Technology (OT) services across the manufacturing facility, production floor, and corporate environments. This role is critical in supporting factory systems, production equipment connectivity, and end-user computing to ensure uninterrupted manufacturing operations.

What you’ll do

• Provide frontline IT support to manufacturing teams, including production operators, supervisors, and engineering staff.
• Support and troubleshoot Manufacturing Execution Systems (MES), ERP shop floor lines, and production technologies.
• Assist in maintaining uptime and connectivity for production systems, including workstations, tablets, scanners, industrial PCs, and factory peripherals.
• Support integration between production equipment and IT systems, including network-connected factory and industrial devices.
• Respond quickly to production-impacting incidents, escalating critical issues as needed to minimize downtime.
• Provide shift and after-hours support when required to restore production operations.
• Deliver end-user support for Windows workstations, laptops, tablets, and mobile devices.
• Troubleshoot hardware, software, authentication, printing and network connectivity issues (LAN/WAN).
• Deploy, configure, and maintain user hardware, software and Microsoft 365 applications (Outlook, Teams, SharePoint, MFA).
• Support meeting room and collaboration technologies and manage inventory of consumables (e.g., toner, scanner supplies).
• Assist with factory network infrastructure under the guidance of senior IT team members.
• Log, track and resolve incidents using the IT Service Management system.
• Maintain accurate asset records and support hardware procurement, deployment and lifecycle management.
• Support employee onboarding and offboarding, including account provisioning, device setup and factory system access.
• Train production users on factory systems and devices.
• Follow established IT and manufacturing technology processes and standards.
• Build strong cross-functional relationships with manufacturing, engineering and operations teams.
• Other duties as assigned.

What you bring

• College diploma or university degree in Information Technology, Computer Systems, or a related field and 3-5 years of relevant experience.
• Proven experience delivering high-quality end-user support in a fast-paced environment.
• Experience with IT Service Management tools (e.g., Freshservice or similar), Manufacturing Execution Systems (MES) and ERP shop floor systems.
• Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, MFA), Active Directory and identity management.
• Demonstrated experience with Windows device support and hardware troubleshooting (Dell hardware) including mobile device management (Apple and Android)
• Knowledge manufacturing barcode scanners, label printers, and industrial peripherals.
• Strong understanding of remote support tools, LAN/WAN networking and industrial device connectivity.
• Strong problem-solving and decision-making skills with a proactive approach.
• Ability to manage competing priorities and meet deadlines in a production-driven environment.

Bonus Points

• Odoo experience

Compensation

The expected base salary range for this position is $57,500-$87,500. Actual pay may vary depending on your job-related knowledge, competencies, and skills. We recognize that exceptional situations may fall outside of this range, and we encourage all interested applicants to apply.

You are also eligible to participate in SAMI's annual bonus program, which gives you the opportunity to increase your total compensation if business and individual goals are achieved.

We encourage applicants who meet most of the role requirements to hit that submit button and apply! It’s okay if you don’t have 100% of the requirements. If you’re the right candidate, we’ll help you learn and grow.

Stelumar is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.

Qualified applicants will be contacted directly by the Talent Acquisition team.