IT Support Specialist

At Total Fire Protection, our MISSION is simple, “Embracing Relationships, while keeping you safe, and delivering First Class Service.”  You won’t just be a team member at Total Fire Protection, but a valuable contributor.  Our diverse team members support one another as we work towards our common goal of bringing Fire and Life Safety to our customers nationwide.  

Our Company culture has been built on the foundation of our CORE VALUES that define “Who We Are” and we hold each other accountable to these CORE VALUES.  Our Five-Alarm Growth represents our commitment to embracing change, evolutionary action, continuous learning, constant improvement, and full engagement.  We place the priorities of our Team First and our team members back it up through Do What You Say! execution.   Total Fire Protection believes that Do the Right Thing! builds loyalty, trust, and respect because We Care about our team members, our customers, and our community.

As an IT Support Specialist, you will be responsible for providing technical support and maintaining computer systems and networks in an organization. Your duties will include troubleshooting issues, updating software and hardware, installing new equipment, and providing users with assistance and guidance.

Responsibilities:

• Provide technical support for computer systems and software.
• Troubleshoot hardware and software issues.
• Install, configure, and maintain computer equipment.
• Update and maintain software and security patches.
• Provide assistance and training to users.
• Maintain accurate inventory of computer assets.
• Troubleshoot network connectivity issues.
• Respond to service requests in a timely manner.
• Onboarding and offboarding of staff
• Additional assignments as directed.

Qualifications:

• A high school diploma or equivalent.
• Basic technical knowledge of computer hardware, software, and networks.
• Excellent communication and problem-solving skills.
• Ability to work independently or as part of a team.
• Attention to detail and organization skills.
• Willingness to learn and adapt to new technologies.
• Knowledge of computer hardware, software, and networks.
• Troubleshooting and problem-solving skills.
• Communication and customer service skills.
• Basic proficiency in office productivity software (e.g. Microsoft Office, G Suite).
• Understanding of network security best practices.
• Ability to work with limited supervision.

In today’s digital age, technology plays an essential role in almost every aspect of business operations. Whether it’s managing customer data, communicating with clients, or performing administrative tasks, companies rely heavily on computers and software to get work done. This is where IT Assistants come in. By providing technical support and ensuring that employees have access to the tools they need to do their jobs, IT Assistants play a crucial role in helping organizations run smoothly. Top of Form

Think you have what it takes to be a Total Fire Protection team member?  Apply to be a part of this dynamic organization!

Total Fire Protection is an Equal Opportunity Employer and does not discriminate against any applicant based on race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.