IT Support Specialist

GENERAL DESCRIPTION OF WORK:

Responsible for providing administrative and operational support for the Innovation & Technology (IT) Division. Coordinates audio/visual support for meetings and events, assists with technology-related logistics, manages office and technology supply inventory, coordinates training arrangements, and provides administrative support to division leadership and staff. Serves as a key resource in ensuring the efficient day-to-day operations of the IT Division while maintaining confidentiality of sensitive information.

ESSENTIAL FUNCTIONS:

• Provides administrative and operational support to the IT Division.
• Coordinates audio/visual (AV) support for internal and external meetings, board meetings, presentations, training sessions, and special events.
• Maintains inventory of IT office supplies, small technology accessories, and equipment; coordinates purchasing and replenishment as needed.
• Processes small-dollar purchases in accordance with VIA purchasing policies and maintains supporting documentation.
• Assists with scheduling meetings and preparing agendas, correspondence, reports, spreadsheets, presentations, and other administrative documents.
• Maintains division files, records, inventories, and equipment tracking logs.
• Coordinates with vendors regarding deliveries, service appointments, equipment installations, and maintenance activities.
• Receives and distributes mail, shipments, and technology deliveries for the division.
• Assists with onboarding logistics for new employees, including workspace preparation, equipment coordination, and administrative tasks.
• Compiles information, prepares reports, and assists leadership with special projects and assignments.
• Maintains confidentiality of sensitive information and records.
• Performs other related duties as assigned.

This job description excludes marginal functions that are incidental to performing the job. Other duties may exist.

REQUIRED EDUCATION AND EXPERIENCE:

High School diploma or equivalent, plus one (1) additional year of business school or college, and two (2) years of related experience, or an equivalent combination.

ADDITIONAL REQUIREMENTS:

• Proficiency with Microsoft Office 365 applications including Outlook, Word, Excel, PowerPoint, and Teams.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Ability to coordinate schedules, meetings, and purchasing activities.
• Ability to operate standard office equipment.
• Ability to maintain accurate records and inventories.
• Ability to exercise discretion and maintain confidentiality.
• Ability to work independently while collaborating effectively with staff across the organization.
• Must be able to maintain good work attendance.

Safety Accountability Statement:

- Employees must consider safety in all tasks performed, as well as demonstrate safe judgment and decisions that not only maintain their own safety; but that of fellow employees and customers.

- Demonstrate a professional commitment to assure compliance with all organizational policies, practices, and programs related to safety, health, and system security.

- Employees have a responsibility to identify and report hazards, as well as potentially unsafe conditions, to your immediate supervisor or Safety Department.

- Employees are responsible, and required, to stop a job/task to prevent an unsafe incident or act from occurring. This acknowledges the threat of potential injury, property damage and the opportunity for better judgment to be used.

 Must comply with and support all applicable VIA EEO Policies and Procedures.

PHYSICAL REQUIREMENTS:

Physical ability required to be mobile, bend, stoop, stand, reach, and occasionally lift 5-25 pounds of objects, such as files, equipment and supplies, and books.   

WORK ENVIRONMENTS:

Work involves deadlines and multiple priorities.

Works within normal office environment.

VIA is an Equal Employment Opportunity Employer, providing equal opportunity to all qualified individuals, regardless of race, color, religion, age, sex, national origin, veteran status, genetic information, or disability.