IT Support Specialist

 Let’s share a little about FBS and then we welcome you to apply:

• We are so proud to be 100% Employee Owned. We hire owners, not employees! This means that employees earn ownership in our company through their work and build their net worth based on the company’s change in value over time. Once eligible, you start your journey to ownership with an annual gift of stock averaging 17% of what you make each year! 
• For our seventh consecutive year, we ranked in the Top 10 Best Places to Work in Idaho.
• Franklin Building Supply is a lumber and building material company that has been in business for more than 45 years. We have locations spread across Idaho and one in Nevada.
• We supply just about everything besides plumbing and electrical to build homes. Our focus is on serving professional home builders. Along with providing materials, we install a wide range of products including framing, overhead doors, insulation, gutters, siding, and more. We also manufacture some products including trusses, cabinets, doors, and granite countertops.
• Our company is full of outstanding people who have been working for Franklin Building Supply for 10, 20, or 30 years. We’re working harder than anyone else in our market to get better every day, adding value for customers and improving the value of our company for our employee-owners.
• We are committed to working safer, smarter, and more efficiently than ever before. We are investing significantly in tools, equipment, training, and positions like this to help our team reach its potential.
• Along with competitive compensation, we offer competitive benefits that would be expected including medical/Rx, vision and dental insurance, 401(k), paid time off, holiday pay, disability & life insurance, etc.

Primary purpose: This position provides IT support and service to FBS. Responsible for providing advanced technical support for hardware, software, networking, and enterprise systems across the organization. This position serves as a key escalation point for Tier 1 support issues and plays an active role in maintaining IT infrastructure, supporting end users, administering systems, applications, and assisting with technology projects.

Duties and Responsibilities:

•  Provide Tier 2/3 technical support for desktops, laptops, printers, and peripherals
•  Troubleshoot and resolve complex hardware, software, and connectivity issues
•  Support Windows operating systems, Microsoft 365 applications, and enterprise software platforms
•  Communicate effectively with all users 
•  Respond to help desk tickets, escalations, and support requests in a timely and professional manner
•  Assist users both remotely and onsite across multiple locations
•  Travel onsite as needed to provide onsite desktop and network support for all locations 
•  Maintain documentation related to support procedures, troubleshooting steps, and system configurations
•  Administer and support Windows Server environments
•  Manage Active Directory users, groups, permissions, and Group Policy 
•  Support Microsoft Azure / Entra ID environments and identity management 
•  Monitor and maintain server health, storage systems, and virtualization platforms 
•  Assist with software deployment and endpoint management solutions 
•  Configure and support file shares, print services, and network resources 
•  Assist with the administration and troubleshooting of switches, wireless networks, VPNs, DNS, DHCP, and routing
•  Cabling, network equipment installations, and infrastructure upgrades 
•  Work with vendors and service providers as needed for escalated technical issues    
•  Participate in IT projects, including hardware refreshes, system upgrades, migrations, and infrastructure improvements 
•  Collaborate with other IT staff to improve technology processes and efficiencies  
•  Maintain a strong customer-service mindset while balancing technical priorities
•  Keep safety & quality in mind at all times 
•  Other duties as assigned 

Qualifications:

•  Ability to fully support just about any user need that comes up
•  Requires an extensive knowledge of all software/hardware used at FBS
•  Broad range of IT skills and aptitude
•  Able to troubleshoot most hardware and software issues that may arise 
•  Good judgment and decision-making skills
•  3-7+ years of IT support and/or systems administration experience 
•  Strong experience supporting: 
•  Windows 10/11 
•  Windows Server 2016+ 
•  Microsoft 365 
•  Active Directory & Group Policy 
•  Experience in troubleshooting enterprise hardware and software environments 
•  Strong understanding of networking fundamentals, including DNS, DHCP, routing, VPNs, and switching 
•  Able to modify your planned daily schedule for unplanned urgencies 
•  Action-oriented and problem solver 
•  Represent the company in a way that conveys a good impression to customers 
•  Comfortable engaging with team members, collaborating, and caring about the workplace atmosphere 
•  Thrive under pressure and juggle multiple tasks with finesse 
•  Experience supporting virtual environments
•  Excellent troubleshooting, communication, and organizational skills 
•  Ability to prioritize tasks and manage multiple support requests effectively

Strongly Preferred: Microsoft Azure / Entra ID administration experience, ERP system support experience, BisTrack Administration, Experience supporting Nutanix AHV, Familiarity with endpoint management and deployment tools.