Grow your career with Halton Company! We are seeking an IT Support Specialist at our Scottsville, KY facility. Located just 25 MINUTES FROM BOWLING GREEN! Halton provides medical, dental, and vision insurance at NO COST to our employees. The company also offers a competitive 401K program, profit sharing bonuses, paid holidays, paid time off during your first year, tuition assistance, and much more. At Halton Company, your wellbeing is our goal.
Halton Company is a global technology leader in indoor air solutions. With personnel in over 35 countries, your career growth potential is endless. The Scottsville, KY location focuses on providing innovative and energy-efficient air handling solutions for the food service industry. Please visit www.Halton.com for more information.
Summary:
The IT Support Specialist will be responsible for primary support for infrastructure and end-user data, network, and communication systems. The IT Support Specialist will also assist the IT Director with system administration tasks. This position is primarily onsite at our Scottsville, KY location.
Essential Duties and Responsibilities:
Duties may include the following. Other duties may be assigned as deemed necessary to support quality goals and objectives.
- Consult with IT Director and other departments as required for incidents and projects
- Provide hands on local and remote support and troubleshooting
- Manage servers, workstations, and network equipment locally and remotely
- Procurement of hardware and software, management of licensing and purchases
- Monitor printer inventory and perform printer supply procurement
- Setup and management of PCs, iPads, iPhones, and other equipment
- MDM enrollment and management via Microsoft Intune
- Monitor hardware, software, and system performance metrics to prevent problems and identify areas of continuous improvement
- Manage SharePoint site creation and permissions management
- Update computer software, including upgrading hardware and systems
- Install and maintain Infrastructure cabling and terminations
- Support facility access control and surveillance systems
- Aid in Disaster Recovery and Incident Response Planning.
- Train end-users on hardware functionality and software programs
- Creation and management of system and user accounts and their respective permissions
- Respond to helpdesk system tickets and escalation to appropriate support level if needed
- Assist with maintenance of documentation of networks systems, process, and configurations
- Assist with management of file structure, access control, and security configurations
- Assist with Knowledgebase development
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- BS degree in Computer Science or a related field with at least 2 years of technical experience
- Or an AAS degree with at least 5 years technical experience in this field may be considered, along with related certifications or training
Language Skills
- Ability to read and speak English
- Possess excellent written and oral communication skills appropriate to a workplace environment
Mathematical Skills
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Ability to apply concepts of basic algebra and geometry
Other Skills
- Exceptional ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Exceptional ability to provide technical support and resolve queries.
- Ability to work various times including on call and weekends
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Ability to determine IT needs and train end-users.
- Working knowledge of various IP protocols, communication standards, and terminology
- Proficient use of Microsoft Office applications, Windows Server, Linux.
- Knowledge of support expectations in accordance with ITIL standards
- CompTIA A+, Network+, MSCITP, or CCNP level training
- VOIP system configuration and application experience
- Proficient understanding of system configuration and security standards for desktop, network, and server systems
- Basic understanding of cabling and low-voltage electrical standards
- Demonstrate an ability to troubleshoot and provide support in a timely manner
- Able to perform tasks safely and maintain clean working environment
- Maintain professional and positive attitude
- Exhibit exceptional organizational skills and be a problem solver
- Work independently, completely, and accurately under deadlines
- Prioritize multiple assignments and tasks
Certificates, Licenses, Registrations, Misc.
IT-related certifications will be considered in lieu of education and/or experience criteria