IT Support Specialist

This IT Support Specialist is responsible for providing technical support to employees, clinicians, & executives. IT will set up and troubleshoot dell laptops, provide HP & Brother printer support, and all technical support issues via Fusion Healthcare Staffing’s ticketing system. The specialist will also be responsible for supporting inbound call center employee needs and will answer occasional support calls. The specialist would need to be open to field weekend support calls. Specialists are also responsible for maintaining and updating windows/iOS systems and ensuring their functionality and compliance.

Duties/Responsibilities:

• Support technology equipment in a corporate environment.
• Desktop/laptop technical support (iOS and Windows) operating systems.
• Support mobile devices, multi-function printers, wireless networks, VPN, etc.
• Peripheral equipment installs/moves/adds/changes.
• Maintain repairs, spare parts, and components.
• Research unique issues and troubleshoot problems.
• Maintain system configurations and documentation.
• Track and resolve customer incidents and requests through the ticketing tool.
• Troubleshoot and resolve hardware/software related issues for Windows/iOS devices.
• Backup, restoration, and migration of user data via OneDrive
• Inventory management of IT assets including asset auditing via SharePoint

Skills/Abilities/Attributes: 

• Excellent verbal and written communication skills.
• Ability to identify and properly adjust priorities on a continuous basis.
• Ability to take instruction from multiple sources and to manage deliverables accordingly.
• Exceptional judgment and active foresight.
• Ability to work on-call and other after-hours support needs.
• Ability to quickly learn modern technologies, programs, and applications.
• Initiative-taking and able to take initiative and work efficiently with little direction.
• Ability to manage confidential information with diplomacy and tact.
• Superior organizational skills and diligence.
• Excellent time management skills with an ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Knowledge of Microsoft Azure Active Directory/Entra ID.
• Knowledge of Microsoft Intune & Mobile Device Management
• · Ability to work independently and as part of a team.

Education and Experience:

• High school diploma or equivalent required.
• Some college preferred.
• A+ or MCP certification preferred.
• Minimum of two years of experience in an IT support role.
• Experience troubleshooting laptops, iOS devices, and printers.
• Experience with Microsoft 365 Administration (Azure – Entra ID)
• Audio/visual experience preferred (Projectors, AirTame, Logitech, Crestron) etc.
• Familiarity with access control is a plus (automatic doors, handicap accessibility, motion detectors, security access).

Travel: 

• Minimal travel required.

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 30 lbs. at times. 
• Climbing and standing on ladders
• This Position is 100% on-site.

Individuals seeking employment at Fusion HCS are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law.