The IT Seller Support Specialist plays an essential role in keeping the technology and systems
that support our fulfillment operations running efficiently. This position provides company-wide
IT support, maintains infrastructure, troubleshoots hardware and software issues, manages user
accounts and access, and supports the technology used across our departments.
The ideal candidate is comfortable working in a fast-paced, rapidly changing environment and
can identify problems, develop solutions, and communicate effectively with employees and
management. This role requires someone who can work independently and collaboratively,
prioritize issues based on their impact on operations, and take ownership of technical issues
through resolution.
The IT Seller Support Specialist will also assist with software development, DevOps, internal
systems, networking, hardware management, employee onboarding and offboarding, and
ongoing technology projects. Because technology is critical to our fulfillment operations, issues
that could prevent orders from being processed, produced, or shipped are treated as a high
priority.