IT Support Specialist

Job Title: IT Support Specialist
Company: Spectra Credit Union
Location: Alexandria, VA

Are you ready to make a meaningful impact and grow your tech career in a supportive, dynamic environment? Your next adventure starts here!

Position Overview

As an IT Support Specialist at Spectra Credit Union, you’ll be a vital part of our technology team, helping users solve problems and stay connected. From troubleshooting hardware and software to managing user accounts and supporting remote branches, you’ll be the go-to expert for all things IT. This is a fantastic opportunity for someone who loves technology, enjoys helping others, and is eager to grow in a collaborative and forward-thinking workplace.

What qualities are we looking for in an IT Support Specialist?

• A passion for solving technical problems and delivering excellent customer service.
• Familiarity with troubleshooting desktops, laptops, mobile devices, and software applications.
• Experience or interest in Active Directory and Microsoft 365 user management.
• Ability to work independently and as part of a team.
• Strong communication skills and a desire to learn and grow.

Essential Duties Include:

• Provide prompt and effective technical support for hardware and software systems.
• Maintain and update user accounts, permissions, and access to shared resources.
• Support remote diagnostics and escalate complex issues when needed.
• Manage IT inventory and assist with setup and maintenance of equipment.
• Travel locally to provide IT support to branch locations.
• Collaborate with team members to ensure smooth help desk operations.

Education & Experience

• High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
• Prior help desk or technical support experience is a plus but not required.
• Hands-on experience through internships, school projects, or personal IT initiatives will be considered.
• Familiarity with Microsoft products and help desk ticketing systems.

Why Spectra?

At Spectra Credit Union, we believe in empowering our team members to thrive. You’ll be part of a mission-driven organization that values innovation, collaboration, and personal growth. Whether you're just starting out or looking to take the next step in your IT career, this role offers the chance to make a real difference while building your skills in a supportive environment.

Are you ready to shape a brighter tomorrow through technology? Join us and embark on a fulfilling career journey beyond just a job.