The IT Support Specialist plays a critical role in ensuring Surf’s team members receive prompt, effective technical support. This role is grounded in a customer-first mindset – our internal team members are the IT department’s primary customers. The Support Specialist will be responsible for diagnosing, troubleshooting, and resolving hardware and software issues with an emphasis on timely resolution, customer satisfaction, and proactive communication.
This position requires working from a designated Surf office location and may involve travel to other offices. It also requires hands-on technical work, including the physical installation and maintenance of networking, peripheral and security hardware.
Reports To: Director of IT
Department: IT
Job Status: Exempt
Technical Support & Troubleshooting
Communication & Customer Experience
Hands-On Field Work
Systems & Asset Management
Onboarding & Collaboration
Continuous Improvement
Performance Expectations
Qualifications