IT Support Specialist

About the Role:

The IT Support Specialist plays a crucial role in ensuring the seamless operation of technology systems within the Health Care Services industry. This position is responsible for providing technical support to staff and ensuring that all IT-related issues are resolved promptly to minimize downtime. The specialist will work closely with various departments to understand their technology needs and implement solutions that enhance productivity. Additionally, they will be tasked with maintaining network infrastructure and ensuring secure and reliable connectivity for all users. Ultimately, the IT Support Specialist contributes to the overall efficiency and effectiveness of healthcare delivery through robust IT support.

Minimum Qualifications:

• Associate's degree in Information Technology, Computer Science, or a related field.
• Proven experience in a help desk or IT support role, with a strong understanding of network administration.

Preferred Qualifications:

• Bachelor's degree in Information Technology or a related field.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE).

Responsibilities:

• Provide first-line technical support to staff for hardware and software issues, including troubleshooting and resolving problems related to Microsoft Windows and Microsoft Exchange.
• Manage and maintain network connectivity, ensuring that all devices are properly configured and operational.
• Assist in the setup and configuration of mobile devices, ensuring that staff have the necessary tools to perform their duties effectively.
• Conduct remote troubleshooting sessions to resolve issues quickly and efficiently, minimizing disruption to healthcare services.
• Document all support requests and resolutions in the help desk system to maintain accurate records and improve future support efforts.

Skills:

The required skills in network administration and troubleshooting are essential for diagnosing and resolving connectivity issues that may arise in a healthcare setting. Proficiency in Microsoft Windows and Microsoft Exchange allows the specialist to support staff effectively, ensuring that they can access necessary applications and communications tools. Experience with mobile devices is crucial, as healthcare professionals often rely on these tools for patient care. Remote troubleshooting skills enable the specialist to assist users without needing to be physically present, which is vital in a fast-paced environment. Additionally, knowledge of network cabling and connectivity ensures that the infrastructure is robust and reliable, supporting the overall IT ecosystem.