IT SUPPORT SPECIALIST
Summary
The primary duties of this position center on the direction, development and maintenance of the company’s infrastructure, information management network services, and hardware and software capabilities. The successful candidate will be a technical generalist with a deep understanding of operating system, network, information security, database and storage technologies, web design and maintenance.
Position Responsibilities
The IT Support Specialist will handle a wide variety of situations and support the IT Manager in the following functions:
- Design, manage, and maintain the company network, server, and workstation infrastructure.
- Establish and implement security technologies, techniques and policy to protect corporate IT assets and data.
- Develop, deploy, and maintain the continuity of operations posture and backup procedures.
- Manage services including Email, Active Directory and other network applications.
- Monitor the performance and functionality of the Network and all associated hardware to ensure that they are working within established standards and perform necessary maintenance and upgrades on these systems.
- Specification of equipment and services to maintain the company’s network, server, and computer system infrastructure.
- Document all configurations and procedures for setup.
- Design, plan, and implement additions, deletions and major modifications to the supporting infrastructure.
- Provide insight and recommendations for the development and maintenance of corporate policies, procedures, and processes related to information technology.
- Configure and maintain corporate web server and FTP Server for local and external access.
- Plan, implement and maintain wireless networking infrastructure.
- Maintain and administer printing, fax and scanning systems and supplies.
- Build and maintain vendor relationships and manage the purchase of hardware and software products.
- Manage the purchasing of all software, hardware and other IT supplies.
- Track assets and ensure accountability.
Education and Certifications
- B.S. Information Technology or Computer Science preferred
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Microsoft Certifications
Knowledge, Skills, and Abilities
- Strong knowledge of Windows operating systems, Windows 10, 11, etc.
- Strong knowledge of PC hardware focused on Dell and other vendor systems
- Experience troubleshooting printers, laptops, desktops, and other IT hardware to resolve issues
- Knowledge of Microsoft Office products and other common software platforms
- Strong understanding of cybersecurity
- Networking concepts, TCP\IP, wiring, switching, etc.
- Software configuration and troubleshooting skills
- Apple OSX, Linux, knowledge is preferred
- Strong analytical troubleshooting ability
- Above average Interpersonal and communications skills
- Strong time management and prioritization skills
Benefits for Full Time Employees
- Medical, Dental, Vision and Flexible Spending Account
- Employer-paid Group Term Life Insurance and Short Term Disability Insurance
- Paid time off
- Paid holidays
- 401K matching program
- Discretionary bonus program
Physical Requirements and Working Conditions
Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, and to attend meetings at various sites; strength to lift and carry materials weighing up to 40 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.
Work Environment
Work performed in a combination of manufacturing and office environment. Noise level in the work environment is low to moderate.
FLSA Classification: Exempt