IT Support Specialist

Live in Western NY? Join a Top Workplace!

Velocitii is hiring an Information Technology Support Specialist to help keep our technology running smoothly and support our employees across the organization. If you're a problem-solver who enjoys troubleshooting, helping others, and working in a collaborative environment, we'd love to hear from you.

Ready to be part of something great? Visit our website to learn more and apply today!

WHAT'S IN IT FOR YOU – THE PERKS!

💵 Compensation & Incentives

• Competitive pay based on experience
• Annual bonuses and merit raises available
• Opportunities for growth and advancement

🏥 EZ Access MD – Free Healthcare for You & Your Family!

• Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics, all at no cost to you. Coverage includes you, your spouse or partner, and children ages 2–25. Just one more way Velocitii supports your well-being!

🩺 Benefits That Start Early

• Healthcare, life insurance, and 401(k) kick in the first of the month after hire
• Paid time off, paid holidays (including your birthday)
• Get paid to give back with volunteer time off

🤝 Supportive Culture

• Velocitii values collaboration, open communication, and providing exceptional support to both our employees and clients.

📈 Growth & Development

• Expand your technical knowledge through hands-on experience
• Opportunities to learn new systems and technologies
• Work alongside a team committed to continuous improvement

🖥️ Hybrid Flexibility

• Must be able to work in our Medina, NY office as needed
• Support equipment deployments, office moves, and other in-person technology needs

A DAY IN THE LIFE

As an Information Technology Support Specialist, you'll play a key role in ensuring employees have the technology and support they need to be successful.

You'll:

• Diagnose and resolve hardware, software, and system issues
• Respond to technical support requests in a timely and professional manner
• Document support tickets, resolutions, and recurring issues
• Escalate urgent technical concerns when necessary
• Support new hire workstation setup and office equipment deployment
• Assist with internal desk moves and technology configuration
• Perform routine troubleshooting and maintenance activities
• Maintain accurate equipment inventory and deployment readiness
• Stay current on system updates, changes, and best practices
• Collaborate with teammates to support a growing organization

WHAT WE'RE LOOKING FOR

Required:

• 2-4 years of Information Technology experience
• Strong troubleshooting and problem-solving skills
• Knowledge of computer hardware and software support
• Ability to manage multiple priorities and requests
• Strong organizational and communication skills
• Ability to work independently and as part of a team
• Must live within commuting distance of Medina, NY and be available to work onsite as needed

Preferred:

• Desktop support experience
• Experience supporting Windows 10 and Windows 11 environments
• Systems and network administration knowledge
• Microsoft 365 cloud administration experience
• Experience working with service tickets and help desk requests

Additional Expectations:

• Comfortable working in a fast-paced environment where priorities may shift
• Ability to identify root causes and recommend preventative solutions
• Strong customer service mindset when supporting internal users
• Participate in virtual or in-person interviews
• Complete pre-employment requirements, including: 
  • Background screening
  • Employment verification
  • Drug screening

If your experience and qualifications align with what we're seeking, we encourage you to apply today. We look forward to the opportunity to learn more about you!