IT Support Specialist

Believer Meats is an innovative start-up revolutionizing the food industry through the development and commercialization of cultivated meat products. Leveraging cutting-edge biotechnology, we aim to provide sustainable, ethical, and high-quality meat alternatives to consumers worldwide. As we are preparing to bring our first product to market, we are seeking an IT Support Specialist to join our local IT team. 

JOB SUMMARY

We are seeking a proactive, skilled and customer-service-oriented Support Specialist. This position will be responsible for overseeing local IT resources and providing technical assistance to support end-users for hardware, software, and network-related issues. Your role will encompass maintaining documentation, managing user accounts, and escalating complex issues to other members of IT when needed.

Reporting to the Senior Manager, Global IT, this position will collaborate closely with various team leaders across the organization on IT projects throughout their lifecycle: from conceptual proposals and design, to development, testing, deployment, and ongoing support. The role involves a proactive approach to continuously monitor and suggest enhancements to existing information technology systems.

Benefits: This is a full-time, salary (Exempt) role eligible for generous benefits including PTO, Health Care, Retirement with company match, and Parental and Medical Leaves (subject to company policies including eligibility and waiting periods).   

Schedule: This position works on-site in Wilson, North Carolina primarily during standard business hours. 

Please note: This position does not offer relocation assistance. Candidates must be located in the Wilson, North Carolina area or be willing to relocate at their own expense. Additionally, visa sponsorship is not available for this role. 

RESPONSIBILITIES 

• Must consistently follow all safety and food safety protocols, guidelines, and procedures to ensure a safe working environment. This includes compliance with properly using personal protective equipment (PPE), identifying and reporting potential hazards, and actively participating in safety training and initiatives. A commitment to maintaining a culture of safety and minimizing risks to yourself and your colleagues is essential.
• Provide onsite support to end users experiencing technical issues, ensuring effective resolution of problems through diagnostic techniques and pertinent questions.
• Respond to help desk requests, via phone, email, or ticketing system.
• Actively monitor ticket queues, take ownership of requests and enter details regarding resolution.
• Install, configure, and maintain computer systems, network devices, and peripherals.
• Perform routine system maintenance and upgrades to ensure the smooth operation of IT systems within the manufacturing environment.
• Collaborate with other IT staff and engineers on escalated issues and implementation of new technology solutions that improve productivity and efficiency.
• Document solutions and maintain accurate records of support activated.
• Provide best practice guidance and training to users on IT systems, software and tools.
• Ensure strict adherence to IT policies, including data security protocols, to protect the company’s digital assets.
• Manage inventory of IT equipment, software, and supplies.
• Coordinate efforts among internal IT and external resources.
• Must consistently follow all safety and food safety protocols, guidelines, and procedures to ensure a safe working environment. This includes compliance with properly using personal protective equipment (PPE), identifying and reporting potential hazards, and actively participating in safety training and initiatives. A commitment to maintaining a culture of safety and minimizing risks to yourself and your colleagues is essential.    

QUALIFICATIONS

• 3+ years of experience in IT. Experience in start-up or manufacturing environments preferred.
• BS in Computer Science, System Engineering, or in a related discipline
• Understanding of IT Service Management (ITSM) principles and practices.
• Familiarity with proper mounting and cable management of server and network equipment.
• Strong troubleshooting and analytical skills.
• Strong communication and documentation abilities.
• Experience managing VMware environments, databases and active directories is a plus.
• Experience with network administration is a plus.
• Familiarity with scripting languages is a plus.
• Excellent problem-solving skills.
• Ability to work under pressure and prioritize tasks.
• Detail-oriented and capable of working both independently and as part of a team.
• Ability to navigate throughout the entire manufacturing facility, reach up and down to access equipment, and carry items from place to place. Occasional step ladder use may be required for retrieving items and samples.
• Authorized to work in the US (Believer is an E-Verify participant). 
• Ability to pass pre-employment background screening.

EEO STATEMENT 

Believer is committed to providing equal employment opportunities to all applicants and employees without regard to age, race, color, genetic information, marital status, national origin, disability, religion, sex, sexual orientation, gender identity, veteran or military status, or any other characteristic protected by law with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. 

We also provide reasonable accommodation to qualified individuals in accordance with applicable laws. If you need to inquire about accommodation during the application process or employment, please contact HR (careers@believermeats.com).