IT Support Specialist

Information Technology (IT) Specialist Full Time Chicago, IL 60661

National Able Network, a growing Chicago-based organization specializing in the provision of innovative workforce development, employment and training programs, has an exciting opportunity for a service-oriented professional with solid experience in Information Technology.
 

The Information Technology (IT) Specialist provides technical support to all National Able Network offices, departments and external customers.  The IT Specialist is responsible for installing, maintaining, troubleshooting, evaluating computer hardware/software and other electronic and telecommunications products and services.

Responsibilities:

· Installs, maintains and upgrades desktop, laptop and server software/hardware

· Sets up, installs, and monitors Active Directory accounts and Public Cloud tenancies

· Manages Voice over Internet Protocol (VoIP) telephony, mobile and broadband telecommunications functions for Able and customers as necessary

· Maintains and supports network firewalls, switches, routers, wireless access points

· Maintains and supports other office equipment (multi-function printers, video/access security, etc.)

· Maintains an up-to-date hardware/software inventories both internally and for external customers 

· Serves as technical support (i.e. Help Desk) point of contact tracking and resolving end-user questions/problems

· Provides special project technical support and travels to remote offices as required

· Maintains awareness of trends and developments in network and computer technology

· Other related duties as assigned

Skills & Knowledge:

· Must be able to understand and respond to communications to assist staff and clients

· Current knowledge of computer systems including telecommunications hardware and software

· Advanced proficiency with Windows 10, MacOS X, Microsoft Office 365 and Google G-suite

· Excellent oral and written communication skills

· Service-oriented team player who can also take initiative and accomplish individual goals

· Strong analytical and problem-solving skills with consistent reliable follow through

· Must be able prioritize and manage multiple competing demands which still achieving deadlines

· Paid Work Experience (PWE) with National Able preferred

Minimum Qualifications:

· BA or BS in technical field OR Cisco/Microsoft technical certifications; non-degreed/non-certified candidates must have at least 6 years of IT technical experience

· 2-3 years experience employed in a similar position ideally in a nonprofit or social services setting

Physical Requirements:

· Good eye-hand coordination, arm, hand and finger dexterity, visual acuity to use keyboard, operate equipment and read technical information

· Must be able to lift move and carry up to 30 lbs. work independently

· Must be to travel to other Able and customer offices locally and potentially overnight for job-related responsibilities, training/seminars and conferences

Benefits:

• Competitive Medical, Dental and Vision benefits
• Company-sponsored Short-Term Disability / Basic Life and AD&D insurance
• Paid Time Off up to 25 days based on 40 hour work week
• Generous Holiday Pay including 15 holidays throughout year
• 401(k) w/Company Match of 3% dollar-for-dollar, .50 cents on dollar up to 4-5%
• Tuition Reimbursement
•  Employee Loyalty Benefit: Additional 10 days of PTO after every 5 years of FT service  

Interested candidates should submit a resume with cover letter and salary expectations

EOE AA M/F/Vet/Disability

Salary Description$50,000- $56,000