IT Support Specialist

A&D Mortgage - Financial Holding Company successfully providing residential and commercial loans for more than 20 years, based in Florida.

We represent our A+++ service in states but are striving to obtain licenses in every State of the US and to become a Nationwide Mortgage Lender.

Our employees are our most valuable resource, and their knowledge and expertise play an important role in achieving our client’s goals.

We have 400+ employees, and it’s just the beginning!

Overall Responsibility:

We are seeking a knowledgeable and proactive IT Support Specialist with hands-on experience to join our IT team. The ideal candidate will have a strong understanding of computer systems, hardware, software, and networking, and will be responsible for supporting end-users and maintaining a secure and efficient IT environment.

Key Responsibilities:

• Provide technical support to staff in person, over the phone, and remotely for hardware, software, and network-related issues.
• Install, configure, and maintain desktop and laptop hardware, software applications, and peripherals.
• Set up and maintain user accounts, workstations, and access permissions.
• Troubleshoot and resolve issues across Windows and macOS environments.
• Administer and support cloud platforms including Microsoft 365 and Microsoft Entra.
• Manage and monitor devices using Microsoft Intune and Active Directory.
• Implement and monitor basic networking and connectivity solutions (e.g., IP, DNS, DHCP, VPN).
• Apply software updates, patches, and security configurations to endpoints.
• Maintain accurate documentation of IT systems, procedures, and asset inventory.
• Assist with onboarding and offboarding of employees, ensuring proper IT access and equipment.
• Collaborate with other IT staff on larger infrastructure and security projects as needed.

Working Conditions:

• Office-based role with occasional remote troubleshooting.

• May require lifting of IT equipment (up to 40 lbs).

• Occasional after-hours support or weekend maintenance may be required.

• 1+ years of experience in IT support or a related technical field.

• Strong knowledge of computer hardware, operating systems (Windows, macOS), and standard office applications.

• Hands-on experience with Microsoft 365 and Microsoft Entra.

• Experience with device and user management using Intune and Active Directory.

• Basic understanding of networking concepts such as TCP/IP, DHCP, DNS, and VPN.

• Strong problem-solving and communication skills.

• Ability to work independently and manage multiple support requests efficiently.

Preferred Qualifications:

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, etc.).

• Experience working in a multi-site or hybrid (on-prem/cloud) IT environment.

• Familiarity with IT security best practices and compliance standards.

WE OFFER

• PTO/Sick Days
• Comprehensive medical, dental, vision benefits
• Paid volunteer hours
• Life Insurance, Short-term Disability, and Long term Disability
• Health Savings Account
• 401k
• Paid training and career development
• Career Growth: As part of a growing and evolving company, you will have ample opportunities to develop your career, take on new challenges, and make a significant impact.
• Work-Life Balance
• Inclusive Culture: We are committed to fostering a diverse and inclusive workplace where all employees feel valued and empowered. We celebrate unique perspectives and believe diversity drives innovation.
• Cutting-Edge Technology: Access state-of-the-art learning tools and technologies to enhance your own professional development and that of the entire organization

This is an on-site position only at our office in Troy, MI.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.