It Support Rep

IT Support Representative – Entry Level
Perry, NY

About the Role
We’re looking for a tech-savvy problem solver who’s ready to launch their IT career! As our IT Support Representative, you’ll be the go-to person for helping employees with basic technology issues—from setting up computers to troubleshooting email or internet hiccups. You don’t need years of experience—just a good attitude, a willingness to learn, and some solid basic computer skills.

This is a hands-on, entry-level role with opportunities to grow your technical knowledge in a supportive environment. You’ll work with both Mac and PC systems and get exposure to networking, hardware setup, and database tools.

What You’ll Do

• Set up and move computer equipment and workstations as needed
• Help employees troubleshoot and resolve basic computer or connectivity issues
• Learn and assist with maintaining company devices, software, and network tools
• Support email setup and user accounts
• Work with our external IT partner on larger technical tasks
• Learn to use FileMaker (our internal database system)
• Assist with organizing IT equipment and ordering replacement parts
• Jump in and help with other IT tasks as needed
   

What You Need

• High school diploma or GED (required)
• Some training, coursework, or strong interest in computers and technology
• Comfortable using both Mac and PC systems
• Ability to follow instructions and troubleshoot simple issues
• Friendly, helpful attitude and good communication skills
• Willingness to learn and grow in the role
• Ability to occasionally lift up to 30 lbs
   

Nice to Have (But Not Required)

• Prior experience in a help desk or tech support setting
• SonicWall or networking exposure
• Familiarity with FileMaker or similar databases
   

Why Join Us?
This is a great opportunity to gain hands-on experience in an IT role, especially if you're looking to grow your skills and take the next step in your tech career. You’ll work with a supportive team and gain valuable exposure to a wide range of IT tools and challenges.

Schedule & Flexibility
This is a full-time, on-site position. Occasionally, you may be asked to adjust your schedule for special projects or system needs.