IT Support Manager

Position Overview

We are seeking a highly skilled and motivated IT Support Manager to lead Sevaro’s internal and external IT support operations. This role is responsible for overseeing the reliability, security, and performance of our telehealth systems and internal infrastructure, while managing a growing support team that ensures seamless technology experiences for clinicians, hospitals, and Sevaro employees. The ideal candidate is a hands-on technical leader with strong communication skills, a customer-first mindset, and experience supporting healthcare or telehealth technology environments.

Key Responsibilities

·       Lead Sevaro’s IT support operations and oversee all aspects of help desk performance, system administration, and technical troubleshooting.

·       Manage and mentor IT support specialists, fostering a culture of accountability, service excellence, and continuous improvement.

·       Oversee the configuration, deployment, and lifecycle management of IT assets including laptops, telehealth devices, and network infrastructure.

·       Serve as the primary escalation point for technical issues impacting internal teams or clinical systems.

·       Collaborate with engineering, implementation, and clinical teams to ensure technology readiness and reliability for telehealth service delivery.

·       Establish and maintain IT policies, standard operating procedures, and documentation to support scalability and compliance.

·       Monitor system performance, security, and uptime, ensuring proactive incident response and issue prevention.

·       Partner with leadership to plan and execute IT projects that enhance operational efficiency and user experience.

Requirements

·       Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

·       5+ years of IT support or systems management experience, including 2+ years in a leadership or managerial capacity.

·       Strong understanding of networking (TCP/IP, VPNs, VLANs, firewalls), system administration, and cloud-based tools.

·       Proficiency with Windows and Mac operating systems.

·       Experience managing IT support for distributed or remote workforces.

·       Excellent problem-solving, organizational, and communication skills with the ability to work cross-functionally.

·       Strong understanding of security best practices and data protection standards (HIPAA experience strongly preferred).

Preferred Qualifications

·       Experience in healthcare or telehealth IT environments.

·       Familiarity with ITIL frameworks and ticketing systems (e.g., Jira, Zendesk, Freshservice).

·       Knowledge of Azure, AWS, or similar cloud environments.

·       Demonstrated experience implementing automation or workflow optimization in IT operations.

You’ll Thrive Here If You’re Passionate About

·       Ensuring reliable, secure, and scalable technology for life-saving telehealth services.

·       Building efficient systems that empower clinicians and improve patient care.

·       Leading with empathy, collaboration, and technical excellence.

·       Driving innovation and continuous improvement within a fast-growing healthcare technology company.

What We Offer

·       Competitive salary with performance incentives

·       Health, dental, and vision insurance

·       401(k) with company match

·       100% remote work with technology package provided

·       15 days PTO + paid holidays

·       Generous stock equity offering

Equal Opportunity Employer

Sevaro is an equal opportunity employer and values diversity in our workforce. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic. We are committed to fostering an inclusive, equitable environment for all employees—and we encourage individuals from all backgrounds to apply.