IT Support—Junior Associate

JOB DESCRIPTION

As an IT Support Junior Associate at Fulcrum, you will assist in maintaining the end-user IT environment and in keeping the user community happy as far as IT-related matters are concerned.

Your daily responsibilities will include troubleshooting hardware and software issues and answering questions about all manner of technology ranging from Windows, Mac, iOS, and Android devices to AV equipment, printers, monitors, and sometimes the coffee maker. If it plugs in to the wall, you’ll probably get questions about it.

Customer service skills are just as important as your technical knowledge. Your users need to be able to feel as if they can come to you with anything and you’ll be there for them. Responsiveness and compassion are paramount.

QUALIFICATIONS

• You should be a junior or a senior enrolled in a 4-year college or a recent graduate.
• You should have at least a passing knowledge of MS Office and technology in general.
• Technical certifications are a plus.
• You should possess great communication skills and be able to explain technology in plain English to people of various skill levels.
• You should have excellent deductive reasoning and problem-solving skills.
• Patience is a must. If you get frustrated easily this isn’t the position for you.
• Reading comprehension and the ability to understand and follow instructions are also a must. You need to be able to put what you read into action.
• Curiosity is everything. The most important words for this position are “why?” and “how?”. “What?” (everything), “where?” (everywhere), and “when?” (yesterday) will almost always be answered for you.
• Excellent organizational skills.
• Comfortable in a fast-paced and dynamic work environment.
• Great interpersonal and communication skills.
• You must be available—onsite—from 12 May 2025 through 15 August 2025.

COMPENSATION & PERKS

• Competitive salary based on experience.
• Opportunities for travel.
• Social events.
• Fully stocked kitchen with assorted drinks & snacks.