IT Support Intern

SCHEDULE: Monday - Friday

Pays $20.00 - $25.00 per hour (Salary ranges provided are based on relevant experience and skill set) 

Location: Pine Street Inn – Boston, MA (HQ at and satellite offices, all within Boston Metro) 

Overview: 

Pine Street Inn is seeking a motivated and dependable IT Support Intern for an approximately six-month term  to assist with key technology initiatives. This internship offers hands-on experience in system upgrades,  Microsoft 365 transitions, and end-user support within a dynamic nonprofit environment. 

Key Project: Technology Upgrade Initiative:

• Assist with upgrading workstations from Windows 10 to Windows 11  
• Help transition staff from Microsoft Office 2016 to Office 365  
• Work primarily at our headquarters, with periodic travel to satellite offices, independently or alongside IT staff 

Responsibilities: 

• Prepare and deploy new workstations with updated OS and software 
• Support basic troubleshooting during and after transitions  ? Unplug, transport, and reconnect IT equipment (monitors, desktops, cables, docking stations, etc.)  
• Document completed moves and deployments  
• Follow guidance from IT staff and Operations Manager 

 Qualifications: 

• Currently pursuing or recently completed a degree or certification in Information Technology, Computer Science, or a related field 
• Prior experience in a technical support or desktop deployment role (including school or volunteer-based projects) preferred
• Familiarity with Microsoft Windows operating systems and Microsoft Office products  
• Must possess a valid driver’s license and maintain a clean driving record, as required by Pine Street Inn. 
• Ability to lift and carry computer equipment (up to 40 lbs) 
• Strong problem-solving and communication skills 
• Reliable, punctual, and able to work both independently and as part of a team

Benefits: 

• Gain hands-on experience with real-world IT infrastructure and upgrade projects  
• Exposure to enterprise IT operations in a mission-driven nonprofit environment 
• Opportunity to work with and learn from experienced IT professionals