IT Support/Help Desk

Position Overview

The primary role of the IT Support – Help Desk role is to field help desk calls and support the day-to-day end-user computer operations at Coating Place.

Essential Job Functions

• Point of contact for all Help Desk calls; log and track requests using ManageEngine ServiceDesk Plus.
• Support end-user computer hardware, software, and phones.
• Maintain Asset Tracking database.
• Assist in user training on software and devices.
• Analyze ongoing issues and propose long-term solutions.
• Escalate complex or unresolved issues to senior IT staff or system administrators as needed.
• Document troubleshooting steps and resolutions to support the department's knowledge base and SOPs.
• Follow all Coating Place cGMP and Coating Place safety practices, policies, and procedures.
• Employees at Coating Place work with and/or are familiar with the GMP requirements for Food, Dietary Supplements, Pharmaceuticals, or other elements of each.
• Depending on the position, the employee will be aware of Halal and/or Kosher requirements.
• Other duties as assigned.

Education/Skills/Knowledge Required

• Associates Degree in Computer Science or related field, or enrolled in related program.
• Excellent communication and analytical skills.
• Excellent customer service skills.
• Proficient in Microsoft Windows 11, Microsoft Office 365, and Microsoft SharePoint Online.
• Networking (CompTIA equivalent).
• Computer Basics (CompTIA equivalent).
• Familiar with Domain infrastructure on Windows Server 2019 and up.
• Understanding of Virtualization concepts (Microsoft Hyper-V, VMware, Citrix).

 Competitive Benefits:

• Friendly work environment.
• Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Pre-tax 401(k) and after-tax Roth 401(k) contribution options with company matching up to 5%.
• Generous Paid-time Off - Accrue up to 17 days of PTO within the 1st year.
• Tuition Reimbursement Program.
• Sign-On Bonus!