IT Support Engineer II

Position Overview

The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced troubleshooting, systems administration, and supporting multiple client environments.

Key Responsibilities & Daily Tasks

• Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools
• Administer user accounts, permissions, and access controls across client environments
• Monitor and maintain servers, workstations, and network devices
• Perform patching, updates, and security hardening tasks
• Serve as an escalation resource for lower-level engineers
• Maintain accurate and thorough documentation in service management systems
• Communicate technical information clearly to clients and internal teams

Required Skills & Qualifications

• 2–4 years of IT support experience
• Strong understanding of networking fundamentals
• Hands-on experience with Microsoft 365 and Windows Server
• Strong troubleshooting and documentation skills

Preferred Qualifications

• Experience working in a Managed Service Provider environment
• PowerShell or scripting knowledge
• macOS and iOS support experience

Benefits & Perks

• Paid Time Off program in accordance with company policy
• Company-observed paid holidays
• Health insurance options available to eligible employees
• CrewHu employee recognition and rewards program
• $50 monthly cell phone stipend
• Company-provided equipment and tools
• Ongoing training and professional development opportunities