IT Support Engineer

IT Support Engineer

QUAKERTOWN, PA

Penn Stainless is looking for qualified candidates like YOU to join our team! Founded in 1949, Penn Stainless Products, Inc. is a growing specialty metal full-line service center with locations in Quakertown and Jackson Center, PA. Penn Stainless Products practices on-going process improvements to insure that we supply our customers with the highest level of stainless steel products and in-house processing. Apply today to learn more about this excellent opportunity.

Description

The IT Support Engineer is the first line of support for end users, responsible for responding to incoming requests, resolving common technical issues, and coordinating IT fulfillment activities such as device imaging, deployment, and request completion. This role blends frontline service desk responsibilities with hands-on hardware provisioning, asset management, and light systems administration to keep users productive and business operations running smoothly. The ideal candidate is customer-focused, technically strong on end-user technologies, and process-driven, with the ability to handle both live support interactions and back-end fulfillment work in a structured, reliable way.

WHAT Key Responsibilities:

End User Support

Service Fulfillment Operations

Asset Management and Documentation

Systems Administration and Process Compliance

WE’RE LOOKING FOR:

· Associate or Bachelor’s degree in Information Technology or related field (or equivalent experience).

· 1–3 years of experience in IT support, service desk, or IT operations roles with direct end user interaction.

· Strong skills supporting Windows 10/11 endpoints, Microsoft 365, and common web browsers.

· Hands-on background with device imaging, hardware deployment, and endpoint management or remote support tools.

· Working knowledge of Active Directory account administration, including basic group and access changes and password management.

· Practical exposure to common infrastructure technologies such as VMware, Cisco networking, and Sophos firewalls.

· Prior use of an ITSM/ticketing platform (ServiceNow preferred) for incident, request, and asset workflows.

· Strong communication, customer service, and organizational skills, with the ability to manage multiple requests and priorities.

· Understanding of basic IT security and compliance concepts related to access control and handling of sensitive information

· Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or ITIL Foundation are a plus.

WHAT WE OFFER:

Health Benefits after 30 days (Medical, Dental and Vision)

Paid Vacation

401(K) with Company Match

Profit Sharing and Quarterly Incentive Bonus Programs

Short term & Long-term Disability

Company paid Life Insurance

Tuition Reimbursement Program

Weekly Pay

Equal Opportunity Employer

E-Verify Employer