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IT Support Desk Technician – Entry Level – Exempt Position - 12 Month

District 220
10 days ago
On-site
Illinois, United States

  • Position Type:
      Technology/Computer Technician

  • Date Posted:
      4/24/2026

  • Location:
      Reavis High School

  • Date Available:
      July 2026

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    Qualifications:                         

    • High school diploma; Associate's or Bachelor's degree in Computer Information Technology or related field preferred
    • Experience in computing and informational technology resources, ideally in an educational setting
    • Ability to work independently and as part of a team
    • Strong problem-solving and troubleshooting skills
    • Excellent communication and customer service skills
    • Ability to maintain professionalism and confidentiality in the performance of all assigned duties
    • Exceptional attendance and punctuality

    Duties and Responsibilities:

    • Provide timely IT Support Desk services to students and staff.
    • Troubleshoot and resolve support desk tickets, or escalate unresolved tickets.
    • Maintain district hardware, including but not limited to PCs, Chromebooks, copiers.
    • Respond to faculty requests for technical assistance within the classroom.
    • Perform hardware diagnostics and repair for student Chromebooks.
    • Maintain an inventory of district Chromebooks, peripherals, and replacement parts.
    • Check equipment in/out to students and staff, with accurate record keeping.
    • Provide technology support during digital student testing.
    • Work collaboratively with colleagues and student workers within the IT Department.
    • Assess district technology needs and recommend best practice tools for educational technology.
    • Ensure compliance with safety and operational protocols while handling hardware and equipment.
    • Performs other duties and assumes other responsibilities as assigned.