Position Overview
The IT Support Coordinator provides Level II support for the day-to-day operations of the organization’s technology environment. This includes computer systems, networks, programs, infrastructure, user support, databases, and mobile technologies. A strong customer service mindset is essential, as this role is the first point of contact for technical issues and technology needs across the company.
Responsibilities
- Provide timely and effective helpdesk support to end users, ensuring a positive and professional customer experience.
- Maintain and administer corporate IT systems including hardware, software, networks, and user access.
- Triage, troubleshoot, and resolve technical issues; identify recurring problems and recommend long-term solutions.
- Manage company mobile and internet plans; evaluate providers and negotiate contracts as needed.
- Track, maintain, and support all IT assets, including computers, tablets, smartphones, and networking equipment.
- Set up and maintain technology infrastructure in main and field offices, including network connectivity and access control.
- Collaborate on evaluating, recommending, and integrating technology solutions that align with company needs and existing systems.
- Create, update, and enforce standard operating procedures (SOPs) for IT-related processes.
- Coordinate IT training, manage small to mid-size technology projects, and oversee third-party vendors and consultants.
- Perform other related duties as assigned.
Experience & Requirements
- Associate degree in Computer Science or related field preferred; 5–7 years of relevant technical experience may be considered in lieu of a degree.
- Familiarity with a variety of business software and construction-related platforms preferred, including but not limited to:
HCSS HeavyJob, HCSS HeavyBid, Vista Viewpoint, Bluebeam, Microsoft 365, HCSS Dispatcher, Apex/Libra, Primavera P6, CAD, BambooHR, Telematics, Meraki, Veritas, Datto.
- Strong understanding of IT security principles and best practices.
- Proven ability to support users with patience, clarity, and a service-oriented approach.
- Comfortable working with staff across departments and job sites, including remote field locations.
- Ability to adapt to changing priorities and manage multiple tasks simultaneously.
- Detail-oriented with strong organizational skills.
- Excellent verbal and written communication skills.
- Self-directed with a proactive problem-solving mindset.
- Dependable team player with a strong work ethic.
- Must have access to reliable transportation and a clean driving record, as this role requires travel to remote offices and job sites.
Supervision
This position may oversee the activities of an intern.
Physical
May lift up to 50lbs; frequently lifts or carries objects weighing up to 25lbs
Benefits
- Competitive Wages
- Health & Dental with generous employer contribution
- Supplemental Insurances (Vision, FSA, Dependent Care, Short-term Disability, Critical Illness, etc.)
- Paid Holidays
- Generous PTO
- Employee Stock Ownership Plan (ESOP)
- …and more!
Rifenburg Companies follow EEO Federal and State guidelines prohibiting employment and job discrimination. It is the policy of Rifenburg Companies to provide for and promote equal employment opportunity in employment compensation and other terms and conditions of employment without discrimination based on age, race, creed, color, national origin, gender, sexual orientation, disability, marital status, Vietnam Era Veteran status, genetic predisposition, carrier status or any legally protected status.
The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training including apprenticeship and on-the-job training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.