IT Support Associate

 

Storage Asset Management is a property management and consulting company that specializes in self-storage. With over 70 years of executive industry experience, SAM employs an incredible team of employees on every level. Voted Best Places to work in PA 2021, 2022, 2023, 2024, and 2025!

 

Storage Asset Management is proud to have over 900 employees at the store, regional and corporate office level.

Summary: This position is responsible for responding to service requests, troubleshooting hardware, software, and telecommunications systems, and creating and maintaining various accounts for both store and corporate use.

 

Benefits of Joining SAM:

• A dynamic company with an award-winning culture

• A clear path for advancement within our thriving company

• Competitive pay with bonus potential

• Paid holidays 

• Paid time Off

• Paid maternity and paternity leave

• Comprehensive healthcare and 401(k) plan

• Short-Term & Long-Term Disability insurance

• Flexible Scheduling

• Tuition re-imbursement

• Dental Insurance

• Health Insurance

• Vision Insurance

Essential functions of the role that can be performed with or without reasonable accommodation:

• Diagnose and resolve technical issues.

• Maintain system documentation to ensure security compliance.

• Provide timely assistance to users.

• Assist with new device setup and software installation, including computers, laptops, and tablets

• Order, ship, and track hardware devices throughout all levels of the organization

• Create and manage user accounts, including password management and account deletions as needed

• Troubleshoot email system issues and other software support needs

• Assist with collaboration tools (Office 365) administration and support

• Provide troubleshooting support for store VOIP phones and related telecom software and accounts

• Develop IT training documents and solutions; assist in the design, structure, or improvement of existing self-help articles and user guides

• Monitor the IT service request ticketing system, identify patterns and areas for improvement, and reduce repeated requests

• Assist with inter-departmental projects and strategic IT initiatives on an as-needed basis

• Support software, hardware, and process change improvements for end users

• Participate in the off-hours on-call rotation (nights and weekends)

• In office scheduling requirements are determined by your supervisor and are subject to change at any time.

•  Additional duties as assigned.

•  Walking                                 

 • Standing                     

 • Talking on phone                 

 • Hearing on phone                

 • Vision for close work 

 • Driving                                  

 • Color/depth perception 

 • Bending/Stooping                                                  

 •  Repetitive motion                                                                

 •  Keyboarding                                                          

 •  Using hands to feel/hold                                     

 •  Lifting up to 25 lbs.                                               

 •  Reaching                                                                   

 •  Climbing                                                                 

 •  Crouching/stooping

Education and/or Experience Requirements: 

•   Associate’s degree or trade school certification with a minimum of 1–2 years of hands-on experience in Information Technology

•   Strong written and verbal communication skills; able to connect with staff members via telephone, screen share, or video call to provide effective troubleshooting support

•   Experience working in a remote hybrid environment across multiple states and time zones

•   Previous support experience in a Microsoft Hybrid environment

•   Strong verbal/written communication skills with ability to work independently as well as in groups.

•   Strong knowledge of Microsoft Office 365

•   Strong technical problem-solving skills.

•   Excellent attention to detail.

•   Experience working with a diverse system of remote hardware devices and software platforms.

•   Ability to multitask and complete projects within a specific timeframe.

•   Aptitude for critical thinking and problem-solving.

•   Ability to live and lead Storage Asset Managements’ values with passion

 Language Skills:  Must be fluent in speaking and writing the English language.

 Work Hours:  In a typical week, this position requires a minimum of 40 hours with regular and predictable attendance.  Will include occasional weekend and after business hours work.

 Work Environment: This work is usually performed indoors in an office environment with normal noise levels and no exposure to hazardous conditions.  Employees in this position are required to reside in a state where SAM is registered to conduct business.

SAM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.